Customer ReviewsforNissan Canada Finance

*** ***** ** * *** * ******* ********* ** **** ** ***. I had my car written off and was waiting for my cheque to return from Nissan after they made me MAIL it to them. They kept telling me to keep waiting and that it hadn't been processed yet. BUT have no fear, I discovered that the reason they're holding your money is that they've put it into a high interest account and are banking interest off YOUR money while giving you excuses as to why you can't get it yet. **** ** ******** ** *** ******** **** you can not hold someones money for more than a week. So do as I did and ******** to get legal action involved unless they give your money within a set day. Suddenly they went from "we need another 2 weeks" too "We'll have it ready for you in 2 buisness days." And then I get right on time. ** *** *** **** *** ** *** *** **** **** ***** ***** They are listed on the Canadian governments website as a recognized bank and finance company and that means they are held to Canadian finance laws just like any other company. * **** **** *** ***** ***** *** ***** ***** ***** Stick up for yourself *** ***** *** **** *** ** ****

Purchased car 2020. At that time we thought payments bi-weekly. Question if we could change monthly at a later the Dealership finance person said that he could see why not. Even thou we had changed our mind a week later they said that the dealership had to change it monthly instead of bi-weekly. Upon going to the dealership we were informed that we could change to monthly we would have to purchase a new car. Nissan financing we arranged with them monthly when our pensions came in. At that time we paid 602.00 We were told by Nissan finance that the bi-weekly would still come out 300.46 I explained can't afford that. The gentlman said he recommended that we but a stop payment on the 300.46. Which I did i still do to this day. We paid 602.00 each month. By the end of the year they called and said we owed a payment So we increased payment 702.00 each month. We did the 3rd month in the second year. And continued to do this and I have constantly renewed my stop payment on the 300.46. But at least 3 times a year they call as they try and take payment of 300.46 out. We explain please look at file and you can see everytime you call we arranged to do it this way. No chabnges. We get pensions once a month that is how the payment is made. I make the payment through my bank. The reason for the 702.00 is too make up for the 2 extra payments during the year. Last year in November they called again after 3 other times last year. They said we where 180 short. Explained Dec.21st 2023 a payment would be made. And to please look at the file. This is the way it is set up. Than just January 19th 2024 they called asking the same question. Which I said to her same as always 702.00 at the end of the month. Asked if she could stop calling me ** ** ********** **** **** ***** ******* *** ***** **** *** ********** *** ******** ****** It is on the file. We are down too our last 2years. We are tired of the constant calls ever mths. They need to look at what was set up in the file.

They make arrangements and don’t wait until the date of the arrangement to come to pass.

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I have been patiently waiting for my refund from an insurance payout after my car was written off. Nissan Finance of Canada stated that it would take 15 business days upon receipt of the cheque before they would refund my portion of the cheque (which almost 3/4 of the total cheque - a big cheque). I called on the 15th business day to ask when my money would be transferred. The customer service agent said I would not get my money for another 9 business days. 24 business days from the time of receipt until I get my refund!

She also noted that it took them 8 business days to deposit the cheque. Although it was 15 business days in total, even if they started counting the days from deposit, I should get my money earlier than they are planning to transfer it to me (by two business days).

I told her that this was completely unacceptable and would like to speak to someone that could expedite this along as I want my money. She said a manager would return my call that day, that didn't happen. Called back two days later and was told that a manager would call me before the end of the day. Didn't happen. The dealership called them yesterday and asked to have someone call me, they agreed to have a supervisor/manager call me before end of day - ALSO DID NOT HAPPEN.

I am now looking into lodging a complaint with the BBB of Canada. 24 business days to give someone their money is beyond ridiculous.

The kicker - I had agreed with the dealership to finance the new car with them as well (Infiniti/Nissan). This will not happen - not with this type of experience.
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They hold your money beyond the date that they insist on, which is the 15 business days, and refuse to speak to you when they decide to arbitrarily keep your money for a longer period of time.

I bought a new car with ******* in July. They paid out my 2018 Nissan Murano on July 29th - cheque # **** in the amount of $32,704.53. Since then they continue to take payments out of my account - $288.56 was taken on July 19 and August 2 with more to come. I have tried numerous times to speak to a manager at Nissan Finance or to have one call me back - here we are August 19th I haven't received a call back as of yet. What does it take to get a call back or a reimbursement. This has become ridiculous and extremely frustrating that I cannot even get a call back. I would like a call back and a manager to look into this ASAP.

Signed one very angry customer!!!!

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I traded a 2017 vehicle for a 2020. They took a payment for the vehicle I returned after it was traded. They said within 2 weeks we will send you a refund. Two weeks later SURPRISE they didn't refund my payment, they took a second one. Then they told me within a week, then again within a week. Then 2 payments one this week one next week. The one today did not show up, so I called and they said no, one payment on Monday... this is week 7 of being screwed around by them. They blame the Nissan dealership the dealership says no its them. Meanwhile someone else already owns the car in question. So they had time to take it back, clean it up, advertise it on the website and sell it again but they can't refund 2 payments taken for a vehicle I haven't owned for almost 2 months.... the kicker is when I said "if the money is not in my account Monday legal action will be taken" the guys says "yes, that's what you should do" How many times have they done this if they don't even care about a customer, whom they claim to want to give the best possible service to, and they are advised to take legal action by one of their own employees??? ********************************************************** Not to mention they customer care call center people are ******** unpleasant. Was I rude and unpleasant? Uh, yes you have been screwing me around for 7 weeks I'm not going to be polite when the answer changes every single time I call there. A more appropriate name would be the Customer, By The Way We Don't Care, Call Center