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Find a Location

Echelon Insurance has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Echelon Insurance

      200 - 5450 Explorer Dr Mississauga, ON L4W 5N1

    • Echelon Insurance

      310 - 1550 Enterprise Rd. Mississauga, ON L4W 4P4

    • Echelon Insurance

      5600 Cancross Mississauga, ON L5R 3E9

    Business ProfileforEchelon Insurance

    Adjuster
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.62/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Echelon Insurance has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Echelon Insurance

        200 - 5450 Explorer Dr Mississauga, ON L4W 5N1

      • Echelon Insurance

        310 - 1550 Enterprise Rd. Mississauga, ON L4W 4P4

      • Echelon Insurance

        5600 Cancross Mississauga, ON L5R 3E9

      Location of This Business
      200 - 5450 Explorer Dr, Mississauga, ON L4W 5N1
      BBB File Opened:
      18/1/2008
      Alternate Business Name
      • Echelon General Insurance Company
      • Echelon Insurance Company
      Additional Contact Information

      Fax Numbers

      • (905) 214-7892
        Other Fax
      • (905) 214-7891
        Other Fax

      Phone Numbers

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/11/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered

      *** ******** ********

      I had a 6 month car insurance policy with echelon. May- October.
      I paid first and last month's in May.
      Made all my payments
      October was paid with the first and last
      On October 18th  ******* *** ***** *********** they tried to charge me for the new policy starting in November(it bounced).
      By that time I had my cancellation forms on their way i told them this.on October 26th they changed me again for a policy that hasn't even started yet. i just want this money back$358.32.
      I called them Monday Tuesday and today at 8:30am they are not returning my calls.mind you have to pay my rent today.
      This is poor customer service.

      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Guy L

      1 star

      15/04/2024

      ***** ********* **** i bought a car 30 000$ four months ago got total in a accident not at fault here the option losing money or losing money where is the gap insurance ?? Ill be loosing 10k with them time to shop for new insurance Option #1: If you wanted to keep the vehicle AS IS, you would receive the following settlement: $16,805.43 minus the salvage value (the amount we would receive for the vehicle) $3700.00 = $13,105.43 You would have to make sure that it is repaired according to the estimate, and you will have to contact Service New Brunswick to make sure that it can be put back on the road. The insurance company does not get involved in this part. You will have to contact your broker to make sure that you can still insure the vehicle as well. Unfortunately, we will not pay to repair the vehicle. Option #2: We will keep the vehicle, and you would get the following settlement: Actual Cash Value based on the evaluation of your vehicle: $16,805.43 Federal or HST Tax: $2,520.81 Applicable deductible removed from the settlement: Waived Owner Receives: $19,326.24 Please advise how you want to proceed. Thank you so much

      Echelon Insurance Response

      18/04/2024

      We are sorry to hear that your recent experience was a negative one and should you wish to have the matter reviewed further, in accordance with our complaint escalation process, you can submit your request to ******@****************.ca (https:*******************************************)

      Local BBB

      BBB Serving Central Ontario

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