ComplaintsforExpert Pool Care
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Complaint Details
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Initial Complaint
25/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been complaining every year since the summer of 2018 when the work was done, and nobody from *** has contacted me to even attempt to discuss the issue with me. This company did a pool renovation which I gave them specific instructions on how to dig the pool, and to which depth, and they refused to dig to those specifications after I paid them cash, $15,500. They took my money, busted up the bottom, dug in a 4 foot area, and then resurfaced the pool without digging to the agreed upon specifications. I would like my pool redone. I need you to contact me. This is my 3rd complaint in 3 years and you have not contacted me. My family and I feel like we have been robbed by these people, and we spent a good part of our savings to renovate our pool and it was not done properly . Please call me .Business response
14/07/2021
Business Response /* (1000, 8, 2021/07/12) */ Have spoken to Customer regarding situation(***********) Consumer Response /* (2000, 10, 2021/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) At the moment, we have had a discussion with the company. We agreed that the work would be done in the spring of 2022. I stressed that I paid for the work once, and will not be paying for the same job again. They were vague about their position on that.. I therefore wanted to answer no, but you have stipulated if I do not get resolution next spring, I may reopen my case.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.