We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Class Action Settlement Administrator

Verita

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am one of the many clients involved in the **** class action duel clutch case. A ruling was made in 2020 for a large settlement of "a minimum of $30 million." Rice point was hired to distribute the funds and I have still not received a settlement. They refuse to answer emails about this issue. With the amount of time that has passed and the lack of transparency, I am concerned that the funds are being misdirected somewhere other than to the **** customers who were wronged in this situation. If they are being honest, why the secrecy and silence over the progress of this settlement? Are they not obliged to do this job in a timely manner and to maintain contact with the clients they represent? This seems very unprofessional to me and I believe they need to be held accountable for their unsatisfactory business practice. Please advise.

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    No, I have not heard from this company.

     *****, I called them and was met with aggression and false information by a male staff, who in turn refused to transfer me to a manager or allow me to hold for a manager.  In fact, he told me that I called and requested payment by cheque, thats a lie, because it never happened, and all their calls are recorded.

    Recorded call will verify that on January 16th, a male staffer give me my security answer to etransfer, which was selected, then on January 17th, I spoke with ******************, a manager, who informed me around end of February or early March I will receive an etransfer, then on February 2nd, a voicemail from her and an email from the director, but no contact from me to them for any requests for cheque.

    ****************** told me that she will speak with the back office regarding sending the etransfer earlier.

    ****** and associates LLP should start using Eqip, because Rice Point is not credible.

  • Initial Complaint

    Date:30/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    crt class action suit, gave them my contact info. They keep badgering me to accept action funds via interac, NOT ! im not giving anyone my bank info ! Contacted them several times to mail me a cheque, NOT again ! they insist on interac ONLY ! Sounds like a scam to me..or a poorly run " company ", either way, told them to keep their money, they wont stop emailing me...next step, ***** ***** ****

  • Initial Complaint

    Date:21/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am part of the **** class action lawsuit for faulty transmissions. I had my transmission repaired approximately 20 times in 3 years. I filed my claim in December Of 2019 before the deadline. I have been calling for approximately 3 years and keep getting the same result. Rice point claims they are still processing claims and keep saying my cheque will be in the mail. I have been patient but this company definitely has no intentions of paying the money out.

  • Initial Complaint

    Date:11/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Rice point 5 times since July 12 with regards to a settlement from *******. Each time I was given different answers on when they will be sending out my settlement check. First 2 weeks then end of the month then end of following month then end of September. Called again today and new time of 3 to 4 months.
    I asked for information about sending something in writing but would not give a mailing address or any contact information to talk to someone. Only told me I can put a request to talk to a Supervisor. Which I requested.
    Rice point is not issuing out any checks. They are sitting on the funds and making sure they stale as long as possible.

Verita is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.