ComplaintsforStrassburger Windows And Doors Limited
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The basis of my complaint is that Strassburger Windows and Doors did not honour its warranty. Additionally, its customer service is deplorable: I received the wrong product in response to a warranty claim and the matter has been ignored. I purchased 54 windows with LoE-366 glass. Over time a number of them developed seal failures. In response to my warranty claim Strassburger provided the wrong glass: LoE-272. This is inferior and visibly different to what I had purchased originally. I now have 4 windows which do not match the others in appearance or UV protection. Despite my efforts, there has been no acknowledgement of the error and no attempt to rectify the matter. ****** *** ********** *** ******** ******* *** **************. Thank you for your consideration and assistance. **** *******Customer response
23/01/2024
Thank you for your reply. Strassburger Windows has expressed a willingness to replace the four window units with the correct glass and to cover the cost of the installation by ******** *******. This has been confirmed by ******** *******. This would certainly resolve the issue outlined in the complaint.
It remains to be seen whether Strassburger will honour their commitment. Given my difficulty with them and the fact that they did not respond to the Better Business Bureau, I am hopeful but not optimistic. It will take some time before they can demonstrate their intentions: the new units will have to be manufactured and the installation will be delayed until the snow is gone. I suppose, acting on good faith, that the complaint can be closed for now. If they have not followed through by spring, I can re-issue the complaint or possibly obtain legal advice.
Thank you,
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.