Customer ReviewsforCrunch Fitness - Kitchener

Got a day pass as per the website.. They totally refused to honor it without any valid explanation. Had to purchase a day pass for $16.00. **** *** *** ** *** ** ** *** ***** ************* I would suggest the company remove the false advertisement from their website.

During a provincially mandated lockdown, Crunch Kitchener was not open for use. They withdrew a double payment from both mine and my husbands accounts. After repeatedly emailing the contact they provided on their voicemail I never received any reply. When they finally opened I went in that same day and cancelled both memberships. I was advised there would still be a payment due (as their "rules" are cancellation must be received 30 days prior to avoid another withdrawal), but they would not charge my account, it would be taken from the money they had taken in May. At the time I cancelled our accounts, I also notified them that my husband had passed away in February, and provided them with a death certificate. They still took an additional payment in October for both memberships. I have repeatedly over the past 2-3 months tried to contact them. At first they said they would refund it all, and that payment was never reversed. They said the cheque was in the mail, and again, still no refund for either account. They have now stopped responding to email and I still have not been refunded for either my account or my husband.
***************************************************. The fact that it has been 7 months since they took the double payment and 3 since the payment after cancellation and still no resolution is terrible business practice.