ComplaintsforKanata Toyota
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Complaint Details
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Initial Complaint
25/07/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
On August 4, 2022, I signed a contract to purchased a car for $33,185.78 with taxes in, a deposit was given. I was never given a price update throughout the process with a lack of communication regarding pricing updates and timelines. I attempted to reach out multiple times for an update on pricing and delivery timelines, with no clear answer until the call that the car arrived. The purchase agreement was also initially signed for the price indicated. The price should therefore be honored as per the date of the initial purchase agreement, or a 2022 model year order should have been fulfilled. As I understand, this could not happen due to Toyota switching over to Model year 2023. This is ultimately not my fault my 2022 model year could not be fulfilled and the order had to be transferred to a 2023 model. Therefore having a cover the market price difference of almost $1000 (out the door price) in between those 10 months that had passed is not in good faith. The car finally arrived and we were told that the new price was $34,727.88. We took delivery and paid but find the practice sneaky. Strangely enough our original contract had no writting on the back but our final one does and, it is only there that it says that the contract expires after 4 months. We were not informed of that at the time of purchase. With the help of *** we are hoping to get the difference of the price increase refunded so that we can avoid going to court.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.