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Business Profile

Vaporizers

TVAPE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Reviews

This profile includes reviews for TVAPE's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TVAPE has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TVAPE

      17-11 Progress Avenue Scarborough, ON M1P 4S7

    • TVAPE

      800 - 1243 Islington Ave Etobicoke, ON M8X 1Y9

    Customer Review Ratings

    1.8

    Average of 15 Customer Reviews

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    Leave a Review

    Review Details

    • Nathan F

      Date: 26/06/2025

      * **** * **** **** *** ********** Bought an item from them , found out it was defective after waiting 2 weeks to receive the item (5 days before they even shipped it.) now they are refusing to do anything about it , no refund , no replacement.
      Once they get your money they don't care what happens. Takes forever to reach customer service. They only check their emails once a day and then your lucky to get a response, the phone is even worse. They will run you around in circles *** ******* *** *** ************ ** *** *** ** ****** *** ********** ******** ********* ** ****** ***** *** *** ** ** ***** ** *** *** **** **** **** *** ** **** ** ** ***** ***** **** *** ** *** ************ ** *** **** ** **** ** ***** ****

      TVAPE

      Date: 15/07/2025

      Hello,
      We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns.
      We’d like to clarify that our intention is never to delay shipping or deny support. While we regret the delay in delivery, we’re glad our customer service team was able to assist you in receiving your order.
      Regarding the product concern, we initially received a message stating the item was defective and had already been discarded. This made it difficult for us to troubleshoot or assess the issue properly. When you later informed us that the item had not been discarded and requested warranty support, we were fully prepared to assist under our standard warranty process.
      Unfortunately, once a chargeback was filed, the matter was automatically closed on our end, and we were no longer able to proceed with support or warranty service. Chargebacks limit our ability to continue communication or resolution, as the process is then handled by the payment provider.
      We always aim to work with our customers in good faith and resolve any concerns when given the opportunity.

    • Justin G

      Date: 22/11/2024

      Took my 450$ never gave me a thing or refunded my money. ******** ***** ** *** ***** i was told they would call me back in 10 minutes. They never did. ***** ********

      TVAPE

      Date: 02/12/2024

      Hi dear ******,
      Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating this situation has been, especially given the delay caused by the postal strike, which is unfortunately beyond our control.
      After checking our records, we can confirm that you spoke with us over the phone on Nov 22nd. We have processed the refund for your order as requested, and sent an email confirmation under request number ******.
      We truly regret any frustration this has caused and thank you for bringing it to our attention. If you have any further questions or need additional assistance, please don't hesitate to reach out to us at **@*****.com
      Best regards,

    • Igor B

      Date: 06/10/2024

      Have ordered some products from them…After the delivery date was missed I contacted my CC company fora refund!After that I wrote the email to customer service and to my lil surprise I was told the items are outta stock and they working on a refund…Two weeks later?***************

      TVAPE

      Date: 18/10/2024

      Dear ****,
      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent order.
      We understand your frustration regarding the missed delivery date and the out-of-stock status of the items you ordered. Please rest assured that we have been actively working to resolve this issue. According to our records, our customer service team contacted you multiple times via email, under request #******, to inform you of the situation and to offer options to choose a different device, wait for a restock, or receive a refund. Unfortunately, we did not receive a response from you.
      As such, when you reach out to us on *****@*****.com on October 5th, we processed your refund immediately. We recommend checking your inbox for these communications and maybe your spam folder.
      Please reach out to our customer service team directly at **@*****.com if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you better in the future.
      Thank you for your understanding.

    • darryl e

      Date: 24/06/2024

      I ordered a product it came broken or unable to work three times after the third time they ignored me unanswered emails unanswered videos of their product not working unanswered chats

      TVAPE

      Date: 09/07/2024

      Hello,
      Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by receiving defective products multiple times and for the delay in our responses.
      We understand your frustration and regret any inconvenience this has caused. Due to a high volume of inquiries, our response time was longer than usual. However, we have processed a replacement for you on July 2nd, which is currently on its way.
      If you have any further questions or need additional assistance, please do not hesitate to contact us directly at **@*****.com. We appreciate your patience and understanding.
      Best regards,

    • Sven G

      Date: 07/03/2024

      My first purchase from Tvape was a ********* ******** on a 420 sale factory 1 yr warranty. The unit had design issues with the wax head, I brought the unit to them to show the issue they simply replaced with a new unit on the spot, they did it twice for me, I was so impressed I nought a Carta V and Utilian 5.
      They were really accommodating

    • Michael U

      Date: 04/03/2024

      Tvape sent me a faulty dry herp vape and I was told that I must pay to ship it back. ******* ******** * ********* ******* **** **** ******** **** * ********* ********

    • Tosha W

      Date: 27/01/2024

      I ordered online, my credit card was charged, then I never received the product. My credit card company is now looking into the issue ***** **** ***** ** ** ********** and refunded me. ** *** *** **** ********

      TVAPE

      Date: 22/02/2024

      Hello Dear *****,
      We apologize for the inconvenience caused by the payment issue encountered during your order placement.
      Please feel free to contact us directly at **@*****.com so that we can further investigate and resolve the issue. Additionally, you can reach us by phone at ###-###-####.
      We understand the importance of resolving this matter promptly, and we look forward to hearing from you so that we can assist you in finding a solution.
      Thank you for your understanding, and we appreciate your patience as we work to address this issue.

    • C. M.

      Date: 13/12/2023

      They do not send products out! ***** **** ** *** *** **** **** *****

      TVAPE

      Date: 23/02/2024

      We apologize for any inconvenience caused by the delay in receiving your order. Our team strives to provide the best service possible, but unfortunately, with the untrackable shipping method chosen, delivery times can vary. We recommend allowing at least 14 business days for delivery, with potential delays for USA customers due to customs processing. If you have not received your order within this timeframe, please reach out to us directly at **@*****.com so we can assist you further. Thank you for your understanding.

      C. M.

      Date: 29/02/2024

      Nice try! But you are a **** company and never sent the product. It has been 2 months since I ordered not to mention you charge for a tracking number in 2024? No one does that. That way you can claim products are shipped but have no way to know where they are. * ****** ****** ** *** ***** **** *****

    • Sylvie L

      Date: 11/08/2023

      VERY BAD COMPANY TO DEAL WITH!!! DON’T BE FOOLED BY THEIR REVIEWS!!!
      Like most companies, you must register a billing address and shipping address. Not only after a verbal an email confirmation of a temporary address change, my order comes in without a glitch. Within less than 2 weeks a place a second order which gets shipped to a different address?? Now unless the recipient of the wrong address returns the package I’m screwed!! This company is not to be trusted. * ***** **** **** *******

      TVAPE

      Date: 23/02/2024

      Dear ******,
      Thank you for bringing this to our attention. We apologize for any inconvenience caused by the mistake with the shipping address.
      Unfortunately, once an order has been processed and shipped, it becomes challenging to modify the address.
      However, we always recommend double-checking the shipping information before completing the purchase to avoid such issues. We understand the frustration this may have caused and would like to offer our sincerest apology. Please reach out to our customer support team at **@*****.com, and we'll do our best to find a satisfactory solution for you. Thank you for your understanding.
      Best regards,

    • Lee P

      Date: 15/06/2023

      Was awestruck that I received mine on time. Again Marvi was mauvelous! I got mine for the novelty of it but I’m sure whatever they’re used for they must work very well. Thank you all…

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