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Find a Location

Butler Mortgage Inc. has 1 locations, listed below.

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    Business ProfileforButler Mortgage Inc.

    Mortgage Broker
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 24/4/2012

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    108 - 5397 Eglinton Ave W, Toronto, ON M9C 5K6
    BBB File Opened:
    14/4/2011
    Years in Business:
    13
    Business Started:
    14/4/2011
    Business Incorporated:
    14/4/2011
    Accredited Since:
    24/4/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 12118 for this business, issued by Financial Services Regulatory Authority of Ontario

    These agencies may include:

    Financial Services Regulatory Authority of Ontario

    25 Sheppard Avenue West Suite 100

    Toronto ON M2N 6S6

    800-6680128

    BBB records show a license number of M08003555 for this business, issued by Financial Services Regulatory Authority of Ontario

    These agencies may include:

    Financial Services Regulatory Authority of Ontario

    25 Sheppard Avenue West Suite 100

    Toronto ON M2N 6S6

    800-6680128

    Type of Entity:
    Corporation
    Business Management
    • Ms. Sharon Butler, Secretary/Treasurer
    • Mr. William Butler, Principal Broker
    Contact Information

    Principal

    • Mr. William Butler, Principal Broker

    Customer Contact

    • Mr. David Butler, CEO
    • Ms. Sharon Butler, Secretary/Treasurer
    • Mr. William Butler, Principal Broker
    Additional Contact Information

    Fax Numbers

    • (416) 642-0322
      Primary Fax
    • (877) 568-1145
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    14/03/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Butler Mortgage got me approved for 1 year fixed mortgage with one of the leading banks. They sent me the paperwork via ********. I didn't sign it for a day or two. I got an email from them advising me that by signing this you are just locking the rates and they will continue to shop around for me for better rates. I signed it without knowing that I was entering into their service agreement which says I will get charged $750 if I don't get the mortgage from them. Initially the appraisal fees was around $350 and after the appraisal was done, they appraisal company said that I have to pay around $500 as my home was bigger. When I asked Butlar they said it's appraisal company not them. I ended up paying $500 plus taxes. I wanted the loan money at the end of the month and asked them to change the date from the 1st of the month to the end of the month as I didn't want to pay mortgage interest for the full month. The interest was around $5K. They didn't change the date for me. They never shop around for you once you sign the paperwork. I did it myself and got better rates from another big bank. When I called the Senior Mortgage Broker and told him about the better rate, he mentioned that I got the better rate for 2 years, not 1 year term so I was in breach of their service agreement. He asked me to pay them $750. This is misrepresentation of facts. Rather than matching the rate his answer was to pay them $750. The service agreement doesn't clearly mention that I have to get the better rate for the same term. They sent me another email and asked for the money, which I denied based on the above facts. They ********** me to take me to Small Claims Court.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elena K.

    3 stars

    01/11/2022

    The first and only requirement for me was that I pay the same amount every month. Before them I always had fixed mortgage, but W. Butler convinced me that even if I get variable I still will pay the same amount, no matter if the prime will go up or down. If that happens, he said, then it will be changed within your payments - you will pay less or more of your interest, but monthly payments will stay the same. And what a surprise it was, after I signed with the mortgage company for variable rates, when I received a letter that my payments will increase because the prime increased. And they will increase every time accordingly to the prime rate increase. When I called Butler he was denying the fact that he said such a thing and promised to read all our conversation which he recorded. Guess what? He never called after that and didn't answer my emails -so much for an honest service. I am very angry, because at the time of my application I still could get a decent fixed rate if I would not be desinformed.

    Butler Mortgage Inc. Response

    31/01/2023

    Regrettably this Review is completely false, all the Mortgage Professionals in Canada are faced with these unfortunate situations today, clients regret their choice of Variable Rate Mortgages and decide to take out their anger at their situation and at the Bank of Canada and post these type of Reviews The Opening Paragraph of the Mortgage Document she signed specifically stated "Payments will rise or reduce based on Bank Prime Rate" she initialed that precise page The lawyer repeated the same information when she signed the final mortgage documents At NO TIME was anyone in our company told: "I want a mortgage where the payment will not change", that is completely fictitious While we are sorry that the Bank of Canada has raised Prime Rate so much so fast but the word VARIABLE appears in 20 point font on the top of the page If this client had said she wanted a fixed rate we would have happily provided it What the client wanted was "the lowest possible rate"

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