ComplaintsforEmbrun Ford Sales Ltd
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Complaint Details
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Initial Complaint
05/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
ORIGINAL DATE SEPT 2023 BROUGHT LINCOLN INTO FORD EMBRUN AS THE TURBO WAS MAKING NOISE. PROBLEM NEVER FIXED. 9 WEEKS AS OF JUNE 06, 2023 MY VEHICLE IS STILL SITTING AT EMBRUN FORD, WITH EACH DAY A NEW LIE. WARRANTY HAS NOW SENT 2 TURBO'S - MECHANIC CAN'T SEEM TO GET IT RIGHT. THIS MORNING MY HUSBAND TO EMBRUN FORD TO SEE MY VEHICLE IS TORN APART, AND NOW ENGINE IS OUT. I WILL UPLOAD PICTURES. I'VE ALSO CONTACT LINCOLN CANADA AND FILED A COMPLAINT.Business response
16/06/2023
Our ******* ******* (*****) has spoke many times to the customer to keep them updated during the repair, plus i had a discussion with Mr ******* last week. Their vehicle is now ready to be pick update as of June 15,2022. The customer has a small bill that will need to be paid upon delivery of the vehicle back to them. Because of the issues around this repair Embrun Ford provided the customer a free loaner vehicle to drive until the repair to their vehicle was completed. This hasn't been an ideal repair process but the vehicle is now ready for the customer pickup and we need the loaner vehicle back ASAP. The customer was notified yesterday (June 15,2023) of the completion and we now requesting the customer to pick up their vehicle today so we can have our loaner returned.
****** ********
*****,
Embeam Ford
Customer response
16/06/2023
Complaint: 20143719
I am rejecting this response because: ***** the ******* ******* has not kept me posted. I have been the one calling 3 - 4 times a week and have been lied to for 10 weeks and 3 days to be exact. I brought the vehicle in Aug 2022 for the turbo issue. Sept 2022 they said it was my shocks, I paid 2200 and drove away with my computer telling drive malfunction. Brought it back to Ford - their response "oh it was a faulty shock they sent us". As of today, June 16, 2023 still no ETA on the shock. Last Monday, my husband drove to Embrun Ford to see my vehicle outside with no engine (as I stated before with pictures). Last Thursday, June 08, 2023 my husband and I drove to Embrun Ford again, to go into the shop to see my engine and take pictures. Asked mechanics that were working where is my engine for the Lincoln sitting outside. Response: they sent it to a welding shop. Needless to say I lost my temper. Why would they send it to a welding shop? Mechanic messed something up, now my engine has been compromised. Again, ***** never asked permission or had the nerve to call me. If we didn't walk in the shop looking for my engine, ***** would have never told me and I would have never known still to this day. Now, they are telling me that I have to pay them $650.00. No, I'm not settling for this at all.
Sincerely,
*** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.