Business ProfileforWalker ClimateCare

We purchased our house on May 6th of this yr. On Sept 26th 2022 our furnace was turned on and was not working. Walker Climate Care came to our house to install an air conditioning unit in June/July. We figured we would use them again considering we had the AC with them. I was a bit hesitant knowing the electrician that had done some work pryer had said they (Walker) installed our AC and didn’t do the greatest job. We went with them anyway. When they showed up they did a service to the unit ie. cleaned flame sensors etc. We were then told we needed to shut the unit off because it was unsafe. Our coils/burners were needing replacement. On sept 28th a sales rep came to our house to tell us that because our furnace is so old (14+yrs) we should just replace the entire unit. Not remembering what the previous owner had said about the furnace we believed them and went ahead with the install. I had to call the previous owner to ask about a warranty on a dishwasher and happened to mention having to get a new furnace. The previous owner then began to tell me the furnace is only 4+yrs old and there is no way it should be replaced!! After contacting Walker with regards to this I was sent to a couple different representatives and then to be told they were going to do nothing about this. I feel the most honest solution is to at least give us the cost of our old furnace. I have the make and model # to show it was only a 2017 furnace! The total cost was $7133.69 to replace this not needed new furnace!