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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
the transaction happened march 17th at around 5 pm. I paid 10600 dollars plus tax. the advertisement said that the car came with a list of things the car had like a sunroof,power windows, ac and a bunch of other things and upon seeing the car i noticed the car sunroof wasnt working i came to a agreement after arguing with him about it. i said you advertisedd it with a sunroof and said he would not fix it cause it cost too much and he didnt have too he only had to do the saftey. He then took money off for the car that i can accept this mistakeand i agreed. I then tried the ac and it was winter when i bought the car so i thought it was ok when i tested it and after three weeks (i have only owned the car for three weeks) the weather got warm and i turned on the ac and it didnt work. i was then told that there is nothing he can do but top up the freon because it was winter and they didnt test the ac before selling me the car and but no where in the add did it say as is, it only said it came with all these things like ac , sunroof,bluetooth,power windows and all that plus a saftey, and that he didnt have to do that he only will cover the saftey even though it was advertised with ac. He then told me that he advertised it that way because it has ac and a sunroof and didnt have to specify if it was working or not and that he is doing me a favor by even offering me anything. i then told him he can't do that and he said there's nothing you can do ill get my mechanic to top off the freon but if its anything else its too bad. i then said i will call my lawyer to see if there is anything illegal about what he did. he then said go ahead theres nothing you can do and that im lucky he was working with me. i never got a date or number to even top up the freon. pls help out with this i am very uncomfortable dealing with him as he gets rude and starts raising his voice and belittling everthing i say.
Business response
25/04/2023
Hi There,
This is not at all what happened. He is saying the opposite. I have text messages from him saying, " You have ripped off the wrong person." I always try to work with my customers even after the sale to help them as much as I can but some things are not under my control. AC is not part of the safety but I still told him to bring the car to my garage for a free diagnose, as it might only need a freon. He then continued to choose to be rude and threaten to contact his lawyer. I can do nothing on my end if he is not willing to work with me. We gave him 30 days or 1000 kms warranty on safety issues and offered him extended warranty for the future repairs but he declined the extended warranty coverage.
I am still willing to offer him a free AC diagnose and freon topup if needed. Hope that helps!
Initial Complaint
26/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a vehicle with the understanding that it was in good working order. Within 40 days had a complete transmission failure resulting in the vehicle needing a brand new transmission. Looking to get help to cover costs of the repairs, totaling $5909.41 - $2850 of which being covered by insurance.Business response
26/10/2021
Hi *****,
As discussed earlier in our previous conversations, we sell used cars and try to do our best in regards to the safety of the vehicles. This is an unfortunate situation, I totally understand. We sell cars at a very competitive margins for our customers to enjoy the benefit of depreciation. Even it is not our fault/mistake because anything can fail in terms of machinery at any given time. We are still willing to refund you couple of hundred dollars to help you out in this situation.
Hope you will understand our side as well. Thanks!
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.