ComplaintsforGuaranteed Removals

• Initial Complaint

  25/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company claims to get reviews off **** ****** and ***** They took along time and were unsuccessful on majority of my businesses review removals. the reviews that were removed we has to continually assist in removing. They said if we pay $5k in articles the reviews price would decrease. The articles are very basic and we feel ripped off.

  

  Business response

  09/02/2022

  Business Response /* (1000, 5, 2022/01/28) */ Upon further review by Upper Management our Billing Manager was able to connect with the client to resolve the complaint to the best of our ability. We are offering a one time refund of $750 as a courtesy and as a result of the client's dissatisfaction with the service. We will edit the Press Releases and publish them with client approval. This will require timely communication on both sides so that we can know what type of edits are needed. We will not be continuing with the review removal service based on the client's dissatisfaction with our rate of success and time frame. They will therefore not receive any further charges for this service. Any future services will require a new written agreement. As a result of this resolution the client agreed to remove or note the BBB complaint as resolved. We regret that we were not able to address all of these concerns before it was escalated to upper management.

• Initial Complaint

  13/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Complaint being made by ************************************** Agreement for services was executed on June 21, 2020. Guaranteed Removals breached their agreement and did not provide any of the promised services but began billing us anyways. Due to this breach we canceled our agreement well within the 90 termination period. (Just over 30 days when we were billed again despite zero work being completed). I would like this company to stop sending invoices and bills for services not rendered for an agreement that was canceled within the parameters of their termination policy

  

  Business response

  08/06/2022

  Business Response /* (1000, 7, 2021/09/13) */ A client signed for our Positive Reputation Management campaign to publish positive content about their business and brand. This is a service that is paid in advance as we can guarantee that we can publish the content for our clients. The first month of the campaign was successfully completed and all of the content that they paid for us to produce for them was created and remains online for their business. For some reason they felt as though we either didn't deliver enough content or didn't believe that they were initially ranking high enough on ******, but when their payment for their second month came through they issued a charge back for all of their payments even though the first month was fully delivered upon and before we had a chance to work on the second month of their campaign. Due to both months being charged back and the month that was fully completed and delivered upon not being paid for our billing and collection team continued to follow up for payment for the content that was successfully completed in the first month. Consumer Response /* (3000, 9, 2021/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Guaranteed Removals can show proof of any online content posted on our behalf it would be greatly appreciated because we were not made aware of anything at all being posted. Nor have we personally seen anything posted on our behalf by Guaranteed Removals. Which is why the service was canceled. Business Response /* (4000, 11, 2021/10/03) */ Below is what the client who submitted this complaint approved by email to be published, they were sent all of the below linked content after it was published. One of them is still ranking on their 1st page even with no maintenance or SEO services performed on our end for more than 12 months. They issued a chargeback for both months of the campaign that were paid for (we are fine with the second month, the chargeback was initiated so quickly we never had an opportunity to start on the second month). We were never notified of their intent to cancel, they merely initiated a chargeback out of the blue. Our billing department made us aware of the chargeback when it was initiated. They also reached out to see if they could resolve the issue which was ignored. About a year after being continuously ignored and the client ignoring the invoices they were receiving for interest being added to their debt for non-payment it was sent to a collection agency (I presume this is what compelled them to submit this complaint). We've asked the collection agency to cease any further communication which they confirmed on September 13. Despite this we do believe that the client owes $3,500 for the first month of the Positive Reputation Management campaign that was completed and they're still benefiting from the results of. Whether or not they pay the first month owed, the collection agency ceasing any further action should resolve the client's complaint. https://***************************************************************************************** https://********************************************************************************************************************* https://************************************************************************************************** https://************************************************************************************* https://***************************************************************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩