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          Better1 Inc has 1 locations, listed below.

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            Business ProfileforBetter1 Inc

            Online Retailer

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            27/8/2020
            Years in Business:
            5
            Business Started:
            27/2/2019
            Business Incorporated:
            27/2/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Roman Lukashev, Marketing Manager
            Contact Information

            Principal

            • Mr. Roman Lukashev, Marketing Manager

            Customer Contact

            • Mr. Darab Ali, Owner
            • Mr. Roman Lukashev, Marketing Manager

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            S. F.

            24/08/2022

            so far it has been an awful experience. after placing my order they would give me only vague/veiled information about my tracking my order. After a month of waiting they randomly refunded my order and said it was because of my card (mind you it had already been paid for and removed from my account) and said they would refund.after checking my bank i saw the refund was pending but the next day it had disapeared. After contacting my bank they said that better1 had canceled my refund. any attempt at contacting them has fallen on deaf ears.

            Better1 Inc Response

            12/10/2022

            On Aug 3rd, this order was placed with Better1 for the advertised item with a 14-to-21-day delivery timeframe posted on the website. Better1 received your inquiry about the ETA the next day. On Aug 5th Better1 informed you that the item had a longer timeframe for delivery, as per our supplier.  You followed up again as to the status and Better1 provided the best estimate we could based on the information received from our supplier.  During this period, Better1 received a report from our credit card processor flagging this transaction as a risk, based on this information on Aug 23rd, Better1 refunded the order in full back to the credit card used. Better1 updated you as to the reason for the refund/cancellation on Aug 23rd, and on Aug 24th, Better1 provided a final update regarding this transaction that was canceled and refunded. Once a refund has been issued, the credit card company will not accept any cancellation or further activity to this credit card if requested by Better1.  Per our credit card processor, this refund was processed successfully, and any further inquiry should be from you to your bank. This information was shared with you to contact your bank.

            Customer Response

            12/10/2022

            Your response is almost three months late and still doesn't explain anything. It is blaming my card for which has no problem(I bought the product elsewhere). I noticed immediately after refunding me the item went up in cost a few hundred dollars. Your practice of business is still suspect

            Local BBB

            BBB Serving Central Ontario

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