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Business Profile

Auto Manufacturers

Volkswagen Group Canada Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

About

About This Business

Years in Business: 74

Business Details

BBB File Opened:
28/7/2004
Business Started:
1/1/1952
Business Started Locally:
1/1/1994
Type of Entity:
Corporation
Alternate Names:
Volkswagen Canada
VW Canada
Volkswagen Group Canada
Audi Canada
Business Management:
Mr. Luc Poulin, Manager of Customer Service

Additional Contact Information

Principal Contacts
Mr. Maria Stenstroem
Customer Contacts
Mr. Luc Poulin, Manager of Customer Service
Ms. Stephanie Poulin, Audi Canada Coordinator
Mr. Craig Beaulieu, VW Coordinator
Mr. Maria Stenstroem
Additional Phone Numbers
Other Phone: (800) 822-2834
Other Phone: (800) 822-8987
Additional Email Addresses
Primary: Email this Business
Additional Websites
audi.ca/en/
vw.ca/en.html

Additional Information

Business Categories
Auto Manufacturers

Latest Reviews

  • Purnomo L

    "I have a 2023 VW Taos Comfortline AWD that I bought new in July 2023. As of October 2025, with mileage of about 28,000 km, this car has experienced several recurring problems." ... Read full review

  • Derek B

    "The lack if availability if a repair manual is unacceptable on any level, and whomever the executive at VW was who approved this policy REMOVED.I have the right to repair my own car, and making the manual nearly unavailable, and too expensive, is a REMOVEDact in behald of VW." ... Read full review

  • Aruna S

    "REMOVEDcharged $168.00 just to diagnose a Bluetooth issue." ... Read full review

View all Reviews

More Resources

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