ComplaintsforCanadian Tire Store - Quinpool Road
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Complaint Details
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Initial Complaint
23/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 20 2023 a car battery was purchased from the location. Car battery was unused and attempted to return a few days later. March 23 2023. I was told that they do not do returns on batteries. I would have had no problem with that if it has been stated on the receipt. Which it did not. The receipt says clearly at the bottom "Please keep receipt for exchange or refund" on the back of the receipt it says " we **** attempt to give you a refund or exchange on every item purchased at canadian tire when you bring in your originalcl receipt" "unopened items in original packaging and returned withing 90 days **** receive a refund to original method of payment or receive an exchange" The receipt also mentions checking their website for exceptions, which I did, and automotive batteries are not listed. All I asked was for the refund that is listed as an option on the front and back of the receipt. It is not communicated on the receipt, the website, or in person that car batteries are non refundable.Business response
27/03/2023
We are not sure as to why the customer would have been ******* a refund on the battery if the product was truly not used. Please advise the customer to bring the battery along with proof of purchase back to the store and to see myself (**** ******* - Store Manager or **** ****** - Service Manager, *** ******** - Assistant Service Manager or ****** ******* - General Manager). We **** inspect the battery and if it is brand new we **** be happy to refund the customer. If the battery has been used or installed at all in a vehicle at any point after purchase it **** be subject to the battery warranty exchange program that Canadian Tire offers.
Thank-you,
**** *******
Store Manager
Canadian Tire Quinpool Rd.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.