Heat Pumps
Z's Heating & CoolingInformation and Alerts
Important Information
Additional Info
On July 9th, 2025, BBB Serving the Atlantic Provinces sent an email to Z’s Heating & Cooling, located at 99 Wyse Road, Dartmouth, NS, regarding multiple unresolved consumer complaints.
A follow-up email was sent on July 21st, 2025, after receiving no response to the initial communication.
The emails were prompted by a series of complaints submitted to BBB, describing similar patterns of concern related to financing, communication, and unfulfilled promises.
Consumers report:
Being encouraged to secure large loans—often between $22,000 and $30,000—through third-party lenders, with assurances that the business would cover the payments until rebates arrived.
Failure to make promised reimbursement payments, with most consumers receiving one or two payments, if any, before all communication from the company ceased.
Missed appointments and lack of responsiveness, including no-shows by workers and repeated failures to return phone calls or respond to voicemails and emails.
Unapproved or unexplained charges, including billing for services that were not requested or delivered, such as a $5,000 electrical panel upgrade.
BBB recommends that consumers thoroughly research businesses at bbb.org before entering into agreements involving large financing or energy rebate claims.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.