Business ProfileforReCar

i got my vehicle through ReCar Fredericton in mid-January of this year. On March 20, 2024, a mere 2 months after having owned this vehicle, I am driving down the highway on a work trip with a child in the backseat, my front windshield DETACHES from the body of the car & begins JUMPING up & down, making an extremely obnoxious noise causing me to have to pull over. There has been other issues already with the car which I have taken into my own hands to fix on my dime. I called Fredericton ReCar & was met with the worst customer service experience I’ve ever had. **** ***** the “Store Manager” took my call. Obviously shaken up, I asked**** for direction on how to approach the situation, explained my dire circumstances, & how I had a 2 hr drive the next morning. After calling me a ***** *****, hanging up on me 3 times, telling me I was acting irrational, & blaming the windshield coming off of the car on me for “treating the car poorly in the three months i’ve had it”, i was given these options 1. Call a “friend” to pick me up (not possible) 2. Call a taxi (also not viable option) 3. drive my car 2 hrs back (with a child) “SLOWLY”. I asked **** for the contact info for someone higher up than him, he refused to provide me with it, said that he would have his Director of Sales named ****, call me tomorrow morning. I never received a call. I followed up the next day, left another message, still nothing. I asked Mr. **** if our call would be recorded to which he said it was, but that was a lie. I also inquired about why I pay extra for a warranty if there’s “nothing they can do”, he told me that the warranty doesn’t cover windshields falling off! **** said that ReCar had never done any work to the windshield therefore they were not responsible for whatever happened to it. Because he kept hanging up on me, the following day, once i paid for my car to be fixed myself, I went to ReCar where **** told me that i wasn’t welcomed & that there was nothing he could do for me