ComplaintsforMonarch Landscaping
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Complaint Details
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Initial Complaint
16/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a landscaping company that is working on the street across from us. They put a giant hole in our front lawn with one of their trucks. I spoke to a worker soon after it happened and he acknowledged that they use those trucks and it was likely one of theirs as no other trucks were on our street and they have been working there for a while (directly across the street). He said they would fix it. When nothing happened for a few weeks, I called and left a voicemail and got no response. I called again this morning and the owner was extremely rude, stated that they didn't do it, I have no proof, and they would not be fixing it. This is something that would be very easy for them to fix and was obviously done by their company as stated by one his workers. I'm wondering what sort of recourse I have in this situation.Business response
01/10/2022
This lady is not a customer and is making false accusations. The damage is to her boulevard which was there before we even started working and is on the opposite side of the street. I talked to her and she is blaming us simply because we were working at the house across the street .*** ***** **** **** ** *** ******** ******* *
Customer response
03/10/2022
Complaint: ********
I am rejecting this response because:
The owner of this company is just saying the damage was there before they started, it most definitely was not. He is also saying they are working across the street as if it’s a fair distance away their trucks were always parked a few feet from the damage. His own worker agreed that it was their trucks that caused it and there were no other trucks in the area at the time and told me they would fix the damage. Not being a customer does not give you license to destroy my property while you work on someone else’s.
Sincerely,
Neeta MohiteBusiness response
04/10/2022
There is nothing I can add ,we did not do the damage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.