Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contacted Otto by email *********** and followed up with a telephone call about the loud creaking noises and loud sounds when you stand on the bathtub. I told him, there was never any noises or sounds when I had my old bathtub. It was just old and I wanted my bathroom renovated. He told me it's the flooring, sometimes it happens, it might go away, he is not willing to come and look at. He never told me that there was a problem with the floor before he installed the bathtub. That was the first thing he did in the bathroom. Surely he must have noticed it. I would have told him to fix the floor before installing the new bathtub, if he knew there was a potential problem and he never said anything that it might cause these awful sounds and noises when you stand on the bathtub. I would like to have it fixed so that here are no creaking noises and sounds when you stand on the bathtub at no additional cost to me. He told me about the floor when he installed the other portion of the floor and he put a levelling cement, but not under the bathtub. ********************************* I have paid him in full The job was completed yesterday, and I didn't stand in the bathtub until this morning. Thank you. Further, he must have heard the sounds and noises when he stood on it to install the tub surround. ************************************************************************************************************************************************************************ ************************************************************************************************************************** *****************************************************************************************************************************************************************************************************************************************************************************************************************************Business response
24/05/2022
Business Response /* (1000, 5, 2022/05/12) */ Contact Name and Title: Otmane ****** (owner) Contact Phone: ********** Contact Email: ************************ we called the customer and going to solve the problem tomorrow morning Friday May 13th 2022. May 24, 2022: Thankfully everything is great no squeaking Thank you for addressing and fixing the concerns to our satisfaction Thank you once again great job I am now proud of my newly renovated bathroom Take care
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.