ComplaintsforSteve Gould and Sons Roofing Ltd.
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Complaint Details
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Initial Complaint
15/05/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Steve Gould & Sons roofing company replaced our shingles on September 20th 2020. Over the next few months of 2021 some of the shingles came off. I do believe it's because of the workmanship and not wind as it wasn't windy when they lifted. We have been trying to get a hold of him for over a year to fix the shingles since it's on warranty. We managed to get a hold of him a couple times but he just says he'll send someone out, yet no one comes to fix the roof. I email him weekly but he ignores it, and he won't pick up his phone when he sees we're calling. We will need to hire another company to fix this but feel he should pay for it. The warranty he provides in his contract states it'll be void if repairs are done by someone else. We really don't know what to do at this point. We paid $6825 for re roof using architectural grade shingles on September 20th 2020
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.