17 Customer Reviews
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Review from Dorothy D
5 stars25/07/2024
I would like to review two people at your Nanaimo office. Firstly, Evelyn who came to talk to us regarding us purchasing two new blinds. She was very professional, obviously new the product well that she was selling and spent a lot of time here with us. Secondly Denis who came to install the chosen blinds who once he was finally happy with the installation took time to ensure that we knew how to operate them. I am delighted that Ruffell & Brown decided to open a showroom in Nanaimo and be assured we will be looking to use your company again in the future.
Ruffell & Brown Window Fashions Response
29/07/2024
Dorothy, thank you for your fantastic review! We are delighted to hear that Evelyn's expertise and Denis's meticulous installation made your experience enjoyable. Your satisfaction and support mean the world to us. We look forward to serving you again in the future!Review from Lesley R
5 stars06/07/2024
We recently ordered new blinds from Ruffell & Brown and are very pleased with the product. Jason provided excellent service and advice. This is the second time we have used Ruffell & Brown, and they would be our first choice for any future window coverings.Ruffell & Brown Window Fashions Response
09/07/2024
Lesley, thank you so much for your wonderful review! We are thrilled to hear that you are pleased with your new blinds and that Jason provided excellent service. We look forward to being your first choice for any future window coverings. Thank you for choosing Ruffell & Brown!Review from Magee M
5 stars04/07/2024
I started using Ruffell & Brown in 2000 when I bought my home. I had the house completely renovated so new window blinds were a must. Through the years as my taste or windows have changed, I have always gone back to them. The service they provide and product quality has remained excellent.Ruffell & Brown Window Fashions Response
05/07/2024
Magee, thank you for your loyalty and kind words! We are thrilled to have been part of your home journey since 2000, and we are glad to hear our service and product quality have consistently met your expectations. We look forward to continuing to serve you in the future!Review from Penny H
5 stars03/07/2024
Excellent Service. Pleased with the products. Would use them again.Ruffell & Brown Window Fashions Response
05/07/2024
Penny, thank you for taking the time to send us your feedback! We truly appreciate your business and look forward to assisting you again in the future! Thank you for choosing Ruffell & Brown.Review from Carolann S
5 stars21/04/2024
Excellent work by Jason & Adrian - beautiful shades and perfect installation. Highly recommend! Carolann S.Review from kate m
5 stars23/03/2024
Fabulous service and professional/knowledgeable staff from the showroom to installation. Highly recommend!Ruffell & Brown Window Fashions Response
27/03/2024
Kate, thank you for taking the time to share your feedback with us! We are thrilled to hear you had a fabulous experience with our service and knowledgeable staff, both in the showroom and during installation. Thank you for recommending us—we greatly appreciate your support!Review from Bev W
5 stars21/03/2024
We recently had skylight blinds installed after several years of thinking 'we really have to do something about how they heat up the house' in the hotter summers we've been experiencing. Cheryl K. brought her years of window-covering knowledge along with sample books and suggestions and when I thought all was lost when a wedge would be needed for our older skylights for the blinds to fit, the installer Bill R. very kindly stepped in to arrange to have them made and Cheryl painted them to match the blinds! I really can't say enough about how pleased I am with the product but mostly with the service and kindness of Cheryl and Bill. Have no hesitation in recommending them and Ruffell & Brown to anyone looking for window coverings.Ruffell & Brown Window Fashions Response
28/03/2024
Bev, thank you so much for sharing your experience! It is wonderful to hear that Cheryl and Bill went above and beyond to accommodate your needs and provide excellent service. We greatly appreciate your recommendation and are thrilled that you are pleased with both the product and the service provided by Ruffell & Brown!Review from Lucinda K
5 stars28/02/2024
In the last year I have had the opportunity to work Cheryl Kellett of Ruffell & Brown Window Coverings Centre on two separate residential custom drapery projects. Cheryl was extremely knowledgeable, professional and courteous from start to finish. She patiently guided me through the extensive display of window coverings, fabric swatches and support apparatus. At my convenience, she came to my home where she was very exact in making sure that the configurations of all the elements were correct. Cheryl also sent me regular progress reports as the drapery projects took shape. Finally, the window coverings were installed perfectly by two other members of the R&B staff. Their workmanship and the product's quality were outstanding. The results exceeded my expectations each time and I plan on returning to R&B and working with Cheryl on more window dressing projects in the near future. Well done!Ruffell & Brown Window Fashions Response
29/02/2024
Thank you for your wonderful review, Lucinda! We are delighted to hear about your positive experiences with Cheryl and our team at Ruffell & Brown! Your satisfaction is our top priority, and we look forward to assisting you with future projects.Review from Margaret E
5 stars19/01/2024
We are very pleased with our experience with Ruffell & Brown. From the start, we had a very thorough home consultation with Janine, to expert installation and training by Bill and Adrian. Our expectations were exceeded. Communication with the office was easy, and what could have been complex was made simple. Our window coverings are installed and we are very happy with the results. When it comes time to add window coverings, we know who to call!Ruffell & Brown Window Fashions Response
23/01/2024
Thank you so much for your glowing 5-star review, Margaret! We are thrilled to hear about your positive experience with Ruffell & Brown. It is fantastic to know that Janine, Bill and Adrien exceeded your expectations from the thorough home consultation to the expert installation. We are delighted that our communication made the process simple for you. Thanks again for choosing Ruffell & Brown!Review from Gail W
5 stars17/01/2024
I am very pleased with my new blinds and the service I received from Ruffell & Brown. This is the second house that they have installed blinds for me. I really like the advice Jason provided when he came to my house to take the measurements. It made making the final decisions much easier. After my blinds were installed, Bill noticed that the colours of some of the adjacent blinds were slightly different and the stripes didn't line up properly. This was a result of the way they were manufactured. He said that he wasn't happy with them and he was going to get them replaced by the manufacturer. I hadn't even noticed the differences! It is this attention to detail that makes them outstanding.
Customer Review Rating
5/5stars
Average of 17 Customer Reviews
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