Customer ReviewsforVictoria Hyundai

***** *** ****** 2018 Hyundai Santa Fe Sport Limited 2.0T. Extreme consumption of engine oil issues, ********* ***** *******. We bought the vehicle new from Victoria Hyundai, Also purchased an extended warranty. We notified them of the oil consumption issue, that we had to add a litre of oil every 2 weeks or so at approximately 750km or less.

Firstly, they told us to bring the car in every 1000km (6 times) so they could do the consumption test on the oil. After the second test the service manager told my wife that it was normal (?) for an engine to use a litre of oil every 1500 km (?), they also said that we could continue to bring our car in for testing but it was only down 3/4 of a litre this time. We could pay to have a new motor installed at our expense or sell the car (to some other person. Sorry but most people aren’t wired that way; to sell something that is defective, what a nerve). All we want is for them to fix the problem, either by them or by an authorized repair shop. Very disconcerting that the Service Manager would make that recommendation. Zero rating I’m afraid. I shake my head!

Victoria Hyundai takes every concern seriously. After the vehicle was brought in Victoria Hyundai reached out to Hyundai Canada for direction. Hyundai Canada asked us to do an oil change and do 6 oil consumption tests. We have only completed 2 tests so far that recorded 0.9 and 0.75. These tests could be considered abnormal or borderline, but we cannot do anything without completing the rest of the tests. There was no additional codes reporting from the engine. The advisor they dealt with simply suggested that if they are unhappy with the vehicle they could look at trading it in. We had certain sales ongoing at the time - invoice pricing etc. that might have made sense for some consumers to look at. Client needs to finish the recommended tests for us to go any further.

If I could give less than one star I would I recently bought I used vehicle from this dealership. The engine light came on within an hour of driving it off the lot. It went back to the dealership twice but whatever the issues were we're not resolved. One thing after another started going wrong with the vehicle and I don't thousands more dollars into it even though I'd only owned it for 3 months. I now come to find out that both the transmission and the engine are on their way out and the owner of the dealership is refusing to help me. * *** * ******* *** **** * ******** ******* ** ** *** Super super disappointed and would honestly not recommend this dealership to anyone.

Hi Linda, We appreciate your feedback. However want to clarify a few things. I was more than willing to bring the vehicle back and fix everything for you free of all charges. However you insisted on using your own mechanic / friend to do the work. I explained that if you do that I would be more than willing to pay for all the parts he quoted were necessary but as my certified mechanics could no longer guarantee the work I wouldn't be able to help out with anything that would come up in the future. You insisted on using your own mechanic and not letting me do the work internally by a certified mechanic. I paid for all the parts and delivered them to you and you were in full compliance and understanding. Now months later you are asking me to give you a full refund and return a used vehicle you have had for 4 months. I explained that although i cannot do that I am more than happy to find you another vehicle or work with you. Best Regards, Brandon Kot