ComplaintsforMaple Leaf Self Storage Inc.

• Initial Complaint

  20/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rent a unit from maple leaf self storage. Month later I’m hospitalized *** ** ***** *******. Thinking my bills be paid. I get out hospital and get a call from them stating it’s going auction. So work out a time line with them to pay. So it didn’t go to auction. My money’s end up coming late . Which I stayed in contact with maple. On Oct. 18 I talked to the guy I been talking to for the last month. He told me they talked to head office and came out with a discount amount. Which was no interest and no late payments and no rental charge for October. So now I’m having issues on where to put storage because there policy states after late payments you have to move out. So on Oct. 20 I called maple on the last date I can pay. They say Oct.21 and for this amount. Well ends up they are charging for everything. And manager is denying that he said to me on reducing price. And he’s on days off for two days. Which puts it one day after deadline. They tell me you can talk to him on Sunday but I have to pay on Saturday. They tell me also they sent out a registered mail to address they have. But I informed them that I was ******** since august. So no way I could get the mail that I would never get. So now I don’t have my belongings and they expect me to have another $500 to what they said to me. I pay it but leaving me nothing to move the storage and store elsewhere. I have one day to come up with another $500 to there **** true.

  

  Business response

  30/10/2023

  Dear Sir/Madam,

  We spoke with Mr. *. before receiving this complaint and were able to resolve this issue to his satisfaction.  

  Best regards.

• Initial Complaint

  21/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was shopping the for deals on a storage unit close to home. I found Mapleridge storage buy 1 month get a second month free. I booked my unit. When i move my stuff into the unit. - rent a truck - hire help They tell me thats an old promotion and refuse to honor it. After i pulled up with my loaded *****. All of the sudden it isn't the deal. Using fake adds to get people in the door. Pretty hard to get another storage unit last min. There were 3 other deals i would have chosen had it not been for this deal that they advertised. When confronted they did nothing to solve it. Then i was told it is from a 3rd party company... It is my belief that they did this to take full advantage of people. As it is very tough after moving your house, working all day, pulling up . To have company deny the deal. ** ** * ****** ******** ********* It leaves you between a rock and a hard place! 100 percent to the companies advantage. I would not have rented a unit from this company. ** * *** *** ***** ********* ** ******* **** **** * **** * ****** **** ** ***** ** *****

  

  Business response

  23/06/2022

  Dear ****,

  We understand how finding an offer on this third party website may have caused some confusion, as the details of the offer were not clear. Since this issue was brought to our attention, we have requested that the website owners include some additional wording directing the viewer to contact the store for details of the offer. We hope that this will eliminate similar issues in the future.
  
  As a gesture of goodwill we would like to honour the listed promotion and offer your next month of rent for free for your stress and frustration.  We hope this addresses your concerns and that the rest of your experience with Maple Leaf Self Storage is positive.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩