ComplaintsforToursByLocals
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Complaint Details
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Initial Complaint
22/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My mom and I had a toursbylocal promo code voucher for the amount I believe was $275.00 and was allowed one extension and then when requesting to extend it again due to COVID restrictions at the time to Peru, we were denied. (UNFORESEEN PANDEMIC) So, I am asking for a full refund in a business check for the amount of $275.00 to the address on-file. PROMO CODE: *****Initial Complaint
28/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contracted with this company to provide a tour. Due to issues beyond my control, I was only able to partially use the service. The tour guide told me the company was working on refunding 50% of the tour fees.The company has stopped communicating with me. Information about the specific tour is included. Traveler *************************** ************* Traveler phone #1 (while on tour): ********** (Traveler phone numbers must only be used to contact the traveler for confirmation, details of the tour, or to advise of changes.)Booked By Agent *********************************** ************* Price (hide pricing) Cost of tour:525.00USD"Standard" Cancellation Policy option:0.00USDTotal:525.00USDDeposit Payment Paid:-105.00USDBalance payment (on May 2, 2023):-420.00USDBalance Owing:0.00USDCommission payable to your agency:26.25USD ******************************************************************************************************************Business response
10/07/2023
We have resolved this issue satisfactorily with the traveller outside of BBB. As ******* states, he unfortunately had a flight delay, and arrived in time to complete only half of his tour. We have refunded him for the value he requested, and also provided him with a promo code for $150, as an apology for not addressing the situation as quickly as we should have. It has been a very busy high season, but ******* still should not have experienced the delay in communication that he did. For this we are sorry, and we thank him for letting us do all we can to make it right.Customer response
10/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.