Extended Warranty Contract Service Companies
iA Service PlanInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
As of November 21st, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Guarantee or Warranty Issues
- Consumers complained that warranty services were not provided in a timely manner
- Consumers complained that products were not being replaced despite multiple repairs and/or visits
- Consumers complained that the business was late or did not at all replace products or reimburse them even after the ‘lemon policy’ became applicable
Repair Issues
- Consumers complained that the contracted repair companies provided inaccurate information and/or contradictory information to either the business or the consumer regarding the nature of the product issues
- Consumers complained that the contracted repair companies did not repair the products correctly and/or did not provide competent advice
Service Issues
- Consumers complained that service calls for essential appliances were not performed in a timely manner
- Consumers complained that the business did not respond to their warranty claim requests at all and/or did not process the claims in a timely manner
Customer Service Issues
- Consumers complained that they were unable to reach the business and/or escalate their issues to management
Product Issues
- Consumers complained that the terms of the warranty were not to their satisfaction. For e.g. An appliance being repaired eight times or only being offered a refund of the warranty purchase when parts were not available
Refund / Exchange Issues
- Consumers complaint that they were not given a refund for the product or warranty as desired
Contract Issues
- Consumer(s) complained that the business did not adhere to the terms of the warranty policy
We offered iA Service Plan the opportunity to address the above identified patterns. iA Service Plan did provide a satisfactory response and was able to successfully remove the patterns.
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