Customer ReviewsforCoast Capital Savings Credit Union

My experience lately indicates that Coast Capital Savings staff have very little concern for issues raised by members. Senior Management has a Bunker Mentality and have created a second ****** Wall between thenselves and the membership. A true Isolationish Code of Conduct.Management have demonstrated a well defined Past the Buck approach to addressing issues raised by members.Time for me to put my money elsewhere.

Best bank staff are so nice and willing to help us out and no bad bank fees

The Coast Capital website is one of the worst platforms I have ever encountered, even worse than the Government of Canada website! It is nearly impossible to find a phone number to call, and when you do, the phone system is just as bad as the website! When you follow the phone tree instructions you hear the same options after you select the number you need. I had to listen to the recording several times, despite hitting the number '2' after each instruction. When it finally worked I had the option to leave my number for a call back, if you pressed the appropriate number. I had to listen to the same recording and selecting '1' each time, for nine times! Finally a live voice from a likely distant call centre said hello, then promply hung up on me. Non-existent customer service. This is for my business account which I am now looking to switch to another institution.Surprisingly, the phone number is the same one for a lost card or to report fraudulent activity.

They were very helpful, ***** helped me with every question i had. Im opening up a couple accounts. He was polite and had a answer for every question.

I remember the outage from April ****th, 2022 with no branches open, online banking, phone banking, nothing. Online banking is constantly down for maintenance. The customer service over the phone is severely lacking, associates are not empowered to do their job - issues must be escalated with callbacks. Conversations are constantly repeated as if reading from a script.Cybersecurity is a serious issue with Coast Capital. Not until about two years ago passwords were 7 digits only and the username was the actual bank card number. One of the last financial institutions to use multi-factor authentication.Phantom system locking of business accounts with no notice other than "Oops something went wrong. Try again later." when logging in. Business account associates are not available unless it's Mon-Fri. Stay away and go with another credit union or bank.

They are telling me they are charging me a fee for not using the account. After calling them to tell them I want to close the account, they are saying they cannot do it unless I come in person. This is extremely inconvenient as they are making it as hard as possible to close the account to ensure that I get charged the fees for holding an account they won't let me close over the phone.

Today is March 27.Im still trying to negotiate the renewal of my mortgage which is due March 29. Every time I call and talk to a mortgage specialist I get an inconsistent answer to the same question I ask each person Ive spoken to. They dont seem in agreement to the rules and policies of the bank. They are also hard to get a hold of. I spoke to ********************** and **************** went to a real estate lawyer to review documents and the conversations Ive had with Coast Capital mortgage specialists, once i mentioned the lawyer to the mortgage specialist stories changed again.Im so disappointed in the service and perceived dishonesty. Recently, an E-sign document sent by ******* failed to come through on my end. I have not had any problems reviewing e-sign docs from other professionals. not sure what to think. March 29 is approaching and I hope they can get it together in time.I sent an email to ************************* to confirm all the details of our conversation and the new mortgage, Im yet to receive a copy. *** asked her to send copies to the Coast Capital Metrotown location so I can pick up a hard copy. Havent heard back yet. Unbelievable service!

Absolutely horrendous service. Wish I would have gotten my mortgage elsewhere.

Unfortunately my late mother had a **** at Coast Capital that as the executor I'm having to deal with. Coast is refusing to payout any of the **** beneficiaries until ALL beneficiaries sign in PERSON. Really?? One of the beneficiaries lives out side the country. No option for notarized signature for this person. This means Coast Capital could hang on to the funds forever if 1 beneficiary cannot be found or lives abroad. This is contrary to industry norms, all other financial institutions and is very likely illegal.If you have a RIF, **** etc get it out of Coast Capital ASAP and save your beneficiaries the brain damage from having to deal with them.Unprofessional and incompetent at best.

Stuck from last 3-4 years. * **** **** * ********* branch employee are still not able to figure out the problem. Stopped going there opened another bank account at **** same issues after few month changed electronic devices. Still ?? Confused. Any suggestion and employee working speed is worse than a tortoise. Sorry ?? . ******* *** **** **** *** ****** ******* ******