ComplaintsforDerma Clinic

• Initial Complaint

  18/10/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I paid the business 3000.00 to be certified as a microblading artist. I was able to finish the online portion and in class training and theory and because of a death in the family and mental health issues, which i explained to her and Kat understood this, she told me that she was moving her business to another location and would have classes when she opens the new location i would be able to be certified. At the end of August i emailed her and she then informed me that she shut down her business and i its not her problem that i wasnt able to make the last day of the certification.

  Business response

  26/10/2022

  ******* was registered for my course on Feb 25/22. She cancelled part way through the course due to a death in the family. I have a no refund policy which is stated in her signed student contract. Under the circumstance, I offered her to come back and take the my next available course (June 2/22). ******* then cancelled on me with one weeks notice for the June 2/22 course. Her short notice cancellation did not leave me enough time to fill her seat with another paying student. This put me at a loss for the 2 scheduled courses she had booked.

  My business lease was expiring and I had to find a new location. I was unable to find a new location and had decided to close my business. I had made several posts on my ********* ************** as well as send out an email blast to my client database. I did my best to accommodate her despite my no refund policy.

   

  Regards,

   

  Kat

   

   

  Customer response

  26/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I have no correspondence from DermaClinic or Kat that stated that she would permanently shut down her business. I am left with nothing, i paid her in full.

   

  
  Sincerely,
  
  ******* ******

  Business response

  27/10/2022

  It is not the responsibility of the business to follow up with you after you canceled for the second time. No business is going to chase after you to rebook when you've ultimately cost them time and lost revenue. 

  My business closed in August. I gave ample notice to my database as well as my social accounts. My plans changed from our last communication back in May when you had last inquired as I was unable to find a new location. 

  Customer response

  31/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I paid this business in full. its not chasing after me, it should be in good faith that Kat should have given me written notice that she would close her business.

   

  Its not my job to make sure i see all of her social media posts?!

  
  Sincerely,
  
  ******* ******

  Business response

  04/11/2022

  I felt my actions to offer her an additional class was in good faith. She has not addressed the fact that I was cancelled on twice which cost me lost revenue.  She also signed a contract agreeing to my No Refund policy. 

  Customer response

  04/11/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  One one occasion, i told Kat that i had a death in the family, it wasnt cancelled for fun.

  And the second time i was not in good health to be performing permanent make-up on clients.

   

  Kat accepted both reasons at the time. and now is saying that i cancelled and thats my fault. If she had any time indicated that i had one chance only and then forfeit the money and the certificate, that would have been a different scenario.

  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩