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Complaint Details
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Initial Complaint
17/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Painting of house (begun late spring 2022) incomplete. Painting supplies (including a ladder) left on premises with ladder being removed after being shown to Trever. Because the outdoor light fixture was damaged when removing it for painting, we supplied and installed a replacement fixture at our expense. We have been verbally promised it will be calked by contractor. Small touchups of painting not completed. ****** on one side of the house was not painted at all. Paint cans still remain on our premises. Verbal contact with Trever via visits to neighbour's property and through cell phone has been sporadic and verbal promises to complete work not kept. Touchup work not up to standard of experienced contract painter's work. This was mentioned to Trever but not acted upon.Business response
04/08/2023
We have completed a few minor touch ups including around the front door as the door was replaced after we had completed our job scope at no additional cost to the client.
The old light fixture that was originally broken before we started our job scope and was never removed by our crew was replaced by client and we have caulked around it.
The ****** on one small section was painted the house color. The client wanted it a different color so we repainted that as well.
All clients old paint cans from previous painters have been removed and recycled properly.
We have left a small amount of touch up paint for the clients future use.
Sincerely,
Trevor R********,
All Canadian Painting.Customer response
07/08/2023
Complaint: ********
I am rejecting this response because: There are a few errors in the answerPaint cans from this job were left behind for about 8 months along with an aluminum stepladder left beside house.
Many messages left by us were unanswered.
The contractor's son removed and damaged the old yard light and we replaced it and installed it with an agreement that the contractor would calk it.
The ******s were always to be painted white.
We welcomed the painting around the front door as it regularly would have been a part of the house painting.
We are satisfied that the job has been finished after almost one year of inaction. We will not proceed further and complement BBB for getting a quick and satisfactory response from Mr. R********.
Sincerely,
***** ******
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Contact Information
319 16 St E
North Vancouver, BC V7L 2T3
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.