ComplaintsforJim Pattison Hyundai Northshore

• Initial Complaint

  17/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  December 28th 2022 was the last contact had with the business and I was not responded to. Basic description of problems with my visit.Was sold the wrong model car which I didn't notice until months later since they are nearly identical. My mother, and the in dealership insurance broker both were under the same impression as myself. I did not seek to return the car or ask for the correct model.Went in for my first service that was fully covered because i bought the extended coverage. The clerk told me that my VIN # did not have service coverage and insisted I had to pay for the service. I refused and said I'm covered. He went to speak with a manager and the manager "graciously" offered to give me the service for free. I said it's not free i've already paid for it and I will confirm at home. I confirmed that I have 13 service intervals. I contacted ** via email about these issues and he said the clerk was new. (However I doubt the manager that double downed was new) He apologized and as for the car mistake insinuated I was lying.I followed up with more information specifically that my mother was witness to these issues and their insurance broker thought I was getting the other model of the car as well. He was talked to by their sales rep. I hadn't told him what model car I had. I contacted the ** of the dealership again VIA email about both of my experiences and asked for the service that was done to not count towards my 13 service intervals based off of the problems I've had + an additional to make 14 service intervals. I also stated any additional things offered such as car accessories. I listed out the ones i'd be interested in. ** then did not answer my email to this day. I'm looking to have this fully resolved as this mistake will have a lasting financial impact on me considering I no longer will get the insurance rebate for having pre collision on my car that I thought I had. As well as continued poor service.

• Initial Complaint

  21/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been waiting for a Recall Notice to be fulfilled by JP Hyundai North Shore since July, 2022. The following is the recall notice particulars: Incomplete 2022-05-26 ***** ******** ******* I was told in July (when the repair was supposed to be done) that there was an issue with getting the Valve cover gasket to do the job. Since then I have emailed Corey L* Service Advisor at the dealership a number of times. Still have not had the work done, even though it can potentially put our family at risk. * **** **** ******* ******* ****** *** ********* ****** ******* *** *********  Hence the level of frustration has increased, so here I am at the BBB. All I need is the work done to be happy. Please contact me if further information is needed. Regards, ******* ******

• Initial Complaint

  30/09/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I'm seeking assistance for the following matter: I bought one part to fix my car on 06/16/2021, with delivery date on 07/28/2021, but after 104 days the part has not been delivered. I'm unable to work without my car (unable to pass inspection). **** ****** ** ************ *** ***** ****** ** **********. My desired solution is the immediate delivery of the part and also financial compensation for the delay.

  Business response

  01/10/2021

   

    The part is on Back order in Korea and is completely out of our control.

  We have escalated it to the Manufacturer and we have sent the customer a copy of their response.

   

  Customer response

  01/10/2021

   
  Complaint: ********
  
  I am rejecting this response because: No delivery date informed. No more details provided.
  
  Sincerely,
  ***** ***** *****

  Business response

  01/10/2021

  We have been informed that part is scheduled to are on or about Oct 14

  Customer response

  06/10/2021

   
  Complaint: ********
  
  I am rejecting this response because: Not accepting as solved until receive the part.
  
  Sincerely,
  ***** ***** *****

  Business response

  06/10/2021

  Ok
  we understand 

  Thank you.

  Customer response

  13/10/2021

   
  Complaint: ********  
  I am rejecting this response because: Received the following response from the business:

  the part ****** ************* has been pushed back by ******* **** ****** until approximately  November 17th at this time.

  
  Sincerely,
  
  Lucas Pires Gomes

  Business response

  13/10/2021

    
  

    We are not in control of the supply chain.

    We have escalated the issue to ******* ****** 

    We will continue to supply information regarding this part as it becomes 

    available to us.

  Customer response

  15/10/2021

   
  Complaint: ********  
  I am rejecting this response because: Jim Pattison promised the delivery on the 14th, and the delivery didn't happened.
  
  Sincerely,
  ***** ***** *****

  Business response

  15/10/2021

  We have done all that we can.

  We are not the manufacturer. We have supplied information as we have received it from the supplier.

  Customer response

  15/10/2021

   
  Complaint: ********
  
  I am rejecting this response because: The part was not delivered. Will only accept the response when the part is delivered.
  
  Sincerely,
  
  ***** ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩