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Complaint Details
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Initial Complaint
27/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have just placed & paid for with ****** an order for ***** ******* from **************************. They have failed to confirm order, so I need confirmation that all is good or I will be forced to cancel.
Business response
16/03/2023
Hello! We provide online exercise classes. You can check out our services here: *****************************
****** purchased two digital classes on February 24th. This purchase was made under the same email address that they made this dispute with. I have uploaded a picture of their receipt to this show.I have also uploaded a picture of zero results when I search their email address in our ******* Customer Service Centre (*******************) showing that they have not reached out for assistance.
I have emailed ****** explaining that they must not have received our welcome email and following with instructions on how to log into their account to view their classes. I have attached this email for you to view.
I have also explained to ****** where to reach out for future assistance. This is also listed in multiple places on our website with a chat box available 24/7. I am more than happy to assist this customer with accessing their classes or providing them with a refund if that is their preference, we offer a 90-day money-back guarantee. However, they did not reach out for assistance.
Thank you,
Danielle
Better5Customer response
16/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
24/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is an online company that promotes senior exercises. I looked into it but cancelled trial. I now have 2 charged on my **** account from this company. I have mailed them and tried calling only to get no response. I believe they are taking advantage of seniors and then charging if them monthly even if they cancel. The first chg. was Jan 30 followed by another charge Feb 1st. The comments seem to be positive but could be made up?! How do I warn others and also get my money back when they won’t let you contact/talk to them?! I believe this is a big ****.Business response
16/03/2023
Hello! We provide online exercise classes. You can check out our services here: *****************************
***** purchased a bundle of classes on January 29th for $27. This purchase was made under the same email address that they made this complaint with. I have uploaded a picture of our ****** to show this.
I have also attached their receipt.
To clarify, our classes are a one-time fee for lifetime access. We do not offer any 'trails' or require any continuous fees.
I have also uploaded a picture of zero results when I search their email address in our ******* Customer Service Centre (*******************) showing that they have not reached out for assistance.
I have emailed ***** offering to assist them with signing in or alternatively, providing them with a refund. I have attached this email for you to view.
I am more than happy to refund this customer, we offer a 90-day money-back guarantee. However, the customer has not taken the necessary steps to be refunded.
Thank you,
Danielle
Better5Initial Complaint
01/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I inadvertently subscribed to the “***** ********** *******”service and have been charged $71 over time. I have never received whatever their service is and have written them asking for my money back.Business response
02/03/2022
Hi there,
This customer has been responded to on March 1 - her original email to us on February 28th. (The screenshot says "Today" but my team sent it to me yesterday).
This customer has had their refunds from Feb 9, 2022 refunded but as per our refund policy of 90 days, the 2020 purchase will not be refunded.
Kelsey.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.