ComplaintsforInterlock Industries (B.C.) Ltd

• Initial Complaint

  22/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I was advised from Interlock Metal Roofing when I bought my house from previous owner that my home lifelong warranty would be applied I bought my home in 2010 The previous owner put roof on in **** as per documents but no date signed on invoice policy. I contacted the company today and talked to ******. He could not provide me with that warranty from ****. The paint on my metal roof is peeling and I asked him to fix this issue. He was quite rude not able to give me a previous warranty and to only go by todays warranty. The customer service was horrible as it states that its a lifetime warranty on this roof. I would like the company to repair it as per their policy. Its a small fix as its not peeling on the entire roof and feel they are responsible to repair this. Thank you

  

  Business response

  22/06/2023

  Dear ***************************,

  The Interlock warranty is transferable and must be done within a reasonable amount of time from the title transfer of the property.

  Unfortunately, thirteen years have passed and the warranty can no longer be transferred.

  Kind Regards,

   

  ***********************

   

  Customer response

  27/06/2023

  
  Complaint: ********
  
  I am rejecting this response because when I contacted the company when I bought the home, they said that the warranty is for the home so it didnt matter who owned it. I dont know why they cant show a warranty of that from back then that states that and why would someone tell me this in the first place they also havent even helped with trying to resolve the issue. **** ***** **** ****** *** **** **** **** ** ***** ** *** ******** ********** I am not happy with their answer and Im hoping that Better Business Bureau can do something about it. They cant just say its too late when its a lifetime warranty lifetime warranty means lifetime , not a few years or so many years based on what they say 
  
  Sincerely,
  
  ***************************

  

  Business response

  28/06/2023

  ******************** had stated that she had advice from someone that any warranty stays with the product.  Now she says it was someone from Interlock that told her that.  
  Whether the conversation took place or not has not been shown but it is not true - that is not our warranty.  Our warranty is posted online at ************************.  It was posted online in 2010.  It clearly states our policy for transferring a warranty.
  We are sorry that ************************ roof is having issues but we will not transfer a warranty 13 years after she purchased the roof, 23 years after the original purchase.
  Regards
  *************************

  Customer response

  28/06/2023

  
  Complaint: ********
  
  I am rejecting this response because they have not provided me with that warranty from 2010. I asked where is was from **** when *************************** had it installed. 

  Yes the conversation did take place regarding that its automatically transferred to the new owner  otherwise as a responsible owner I would have done what was supposedly now advised of. 
  I am very upset that this is not being handled. I wouldn't have  reached out if nothing went wrong with the roof. If a company is going to offer a lifetime warranty then they should be responsible of the lifetime of a roof from that home from their company . I would  like to take this further. I am not satisfied. 
  
  
  Sincerely,
  
  ***************************

  

  Business response

  29/06/2023

  We would be happy to email ******************** a copy of the warranty that was in place in 2000.
  This should hopefully clear up her concerns and certainly If she has any further questions or concerns, she is welcome to contact us directly to discuss it.
  Regards
  *************************

  Customer response

  30/06/2023

  
  Complaint: ********
  
  I am rejecting this response because I am not satisfied with what they verbally told me 13 years ago and now telling me there is a warranty in place. The warranty should be lifetime warranty as they stated, and they are not honoring it.
  
  Sincerely,
  
  ***************************

  

  Business response

  11/07/2023

  I would be happy to pass your contact information along to a sales representative for a quote if you like - or you could call **************

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have discovered that the roof that was installed is leaking. I sent a registered letter as required by the warranty. The letter tracking has confirmed its delivery. I have not received a call on the matter. I have placed a number of calls to the company, but have been unable to get anyone to answer the phone. I have not received a call back. I require assistance in having the company contact me for warranty repairs asap. As I said the roof is leaking.

  

  Business response

  03/02/2022

  Interlock is currently experiencing phone line issues that made it difficult for the customer to reach us over the last two days. We have since been in contact and attended their residence to ascertain the nature of the issue. We have scheduled service for them under their warranty as soon as possible.

  Sincerely,

  Todd J****

  Installations Manager

  Interlock Industries BC Ltd.
  

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