Business ProfileforTrail Appliances Ltd.

New ********** washer and dryer purchased from Trail Appliances Cloverdale BC for $2650.39. 20 dec 2023. Units installed 23 Dec 2023. We noticed some water was seeping up between the vinyl plank flooring and running towards the laundry room door. Dried it up and found more water after the next wash and determined it was coming from underneath the new washer.. Called Trail Appliances and talked to the Service support. and a service tech. had to look at the machine and determine what repairs were needed. ********** Claims, Insurance company emailed me Jan 18 about the Damage claim. A trail Appliance truck arrived on monday Feb 5th to install a new washer! Who ordered that? They left after talking to their boss,with the new washer. Tues. Feb 6 a tech came to assess the washer. He said the washer was overfilling and the motor control assy needed replacement. He noted the spin cycle banging as well. He left after unplugging it. The tech returned to repair the washer Feb 2nd. After replacing the water valve and the motor control he ran the machine through a complete cycle with some towels . He noted no water leaks but couldn't fix the banging noise while spin drying. He said it can't be fixed due to the way it's made. We went to Trail store and told them we wanted a replacement. They said the 6 year warrantee doesn't include replacement ,only repairs until the tech says it's not repairable. ********** rep says they won't replace the unit unless the tech says it's not repairable. I think the banging noise is not repairable according to the tech.. Evidently Trail Appliances only SELL and REPAIR defective Appliances. I'm unhappy , my wife is angry and Trail Appliances is still saying THEY are waiting for a decision to be made to repair or replace. Dec 23 til Feb 15th , still waiting for satisfaction.