Business ProfileforEPCOR Utilities Inc.

From October 2022 to October 2023 our home had 18 888 kWh attributed to it.We have been monitoring our household kWH usage daily.We have consulted with 3 electricians who have all come to the same conclusion that nothing is wrong inside our house.We have daily records of all our electrical usage for months and can prove exactly what every appliance in our house uses daily and it does not add up to the number of kWH we are charged monthly. Our house has registered as high as 76 kWh in one day which means it has drawn 316 amps through a 100 amp panel and 100 amp transformers. In our previous house during the summer when the air conditioner was used the electricity consumption would increase by 200 to 300 kw/month. In this house, there is no change if we use the air conditioner or not; strangely some of the lowest use months are when we use the air conditioner. Our empty home used 100 kw in 4.5 days, that is 22 kWh/day. The house beside us had people home with a new baby all day and used 17 kWh/day. This happened again, our empty home with all lights off, electronics unplugged, and the air conditioner and hot water heater turned off at the circuit breaker used 20 kWH/day. The house beside us used 9 kWH/day during that same time period when it was also empty. We have used two different Smart Meters and an analog meter.I have called Epcor about this problem multiple times only to be dismissed. 3 Electricians have come to our house and tested everything and cannot find any problems inside the home. Our electricians have all indicated that the problem must be outside our house such as faulty connection at the meter, frost/heaving causing loose wire connections, faulty coil at the transformer and crossed wires with neighboring homes. Epcor refuses to help.