Business ProfileforGETUS Communications

Absolutely horrible company. I have been a long term customer for over a year. I recently tried to upgrade my Internet with them and in which doing so they messed up my internet. I called them repeatedly (all different techs) and went through the same routine. Unplug the modem wifi and still won't work, one tech mentioned there was a issue on there end. So we went back and forth for 3 days until they finally said that they need to do a modem swap. Already frustrated and losing money and sleep I agreed the tech ensured me that as soon as I received the modem we would be ready to go....... this was not the case at all fast forward day ******************************************* it would be done today!!! Nope lies now they state they are not sure when it will be done..

We sincerely apologize for the inconvenience and frustration you experienced with your recent Internet upgrade. Your satisfaction is of utmost importance to us, and we regret that we fell short of meeting your expectations during this process.

We understand the importance of a reliable Internet connection, especially for our long-term customers like yourself, and we regret any disruption to your daily routine and business activities. Our team worked diligently to address the issue and provide you with a resolution as quickly as possible.

We're glad to hear that the compensation provided has been acknowledged, and we hope that it has helped alleviate some of the inconvenience caused. Moving forward, we are committed to improving our processes and communication to prevent similar issues from occurring in the future.

Thank you for your patience and understanding throughout this situation. We value your continued loyalty and appreciate the opportunity to serve you better.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. - MV