Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Canadian Choice Windows & Doors has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCanadian Choice Windows & Doors

            Storm Windows and Doors

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Service Alberta vs Canadian Choice Windows & Doors

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On or about May 31, 2021, a Director's order was imposed on Canadian Choice Windows and Doors (Edmonton) Inc. to ensure that all direct sales contracts include the terms required by the Consumer Protection Act.

            Service Alberta  investigated allegations related to breaches of the Consumer Protection Act (CPA) and found evidence that: 1. Canadian Choice Windows and Doors (Edmonton) Inc.

            • did have a licence to act as a pre-paid contractor in September 2019. 
            • Any supplier entering into a prepaid contract with a consumer must do so by way of a contract that is compliant with the requirements of s. 10(2) of the Prepaid Contracting Business Licensing Regulation and s.35 of the CPA.
            • The contracts used by Canadian Choice Windows and Doors (Edmonton) Inc. did not conform to the requirements for Direct Sales contracts, contrary to section 35 of the CPA.

            Canadian Choice Windows and Doors (Edmonton) Inc., and any employee, representative, agent or associate of Canadian Choice Windows and Doors (Edmonton) Inc. must immediately: ensure that all direct sales contracts include the terms required by the Consumer Protection Act.

            In 2022, Canadian Choice Windows & Doors was fined in the amount of $3,000.00 and was ordered to pay restitution in the amount of $5,250.00.

             

            Contact Information

            10508 184 street NW

            Edmonton, AB T5S 0N7

            Visit Website
            Email this Business
            (780) 577-1118

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10508 184 street NW, Edmonton, AB T5S 0N7
            Email this Business
            BBB File Opened:
            17/1/2013
            Years in Business:
            48
            Business Started:
            1/9/1975
            Number of Employees:
            3
            Alternate Business Name
            • Canadian Choice Windows & Doors (Edmonton) Inc
            Business Management
            • Natala Pozmeris, Owner
            • Simon Pozmeris, Owner
            • General Manager
            Contact Information

            Customer Contact

            • General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had placed the order for the (5) windows on August 12th 2021 - was told windows would be installed in 10-12 weeks. Told by the sales person and installer the trim would cover all defects. Windows were installed on January 28th in the dead of a cold winter day. Screens were not installed. Damage was done to kitchen window and tile was pulled up by installers to fit the frame. Canadian Choice windows refused to accept responsibility and sales person ignores the calls to question about his statement, Screens installed the day after from exterior without me being there. -Soon realized the screens were jammed into the frames and were not able to be removed for cleaning or in case of emergency. Paint on screens was of poor quality. -The paint on the exterior windows frames was very poor quality. Seems packing glue is set in paint. Unable to wash off. -2 sliding windows require excessive force to open. ( has since been repaired) All other issues still remain after 11 months after installation. I have made several calls and emails. My calls are screened and emails ignored. Always given an excuse for a delay. I have spent countless hours over the last 11 months over 60 emails, lost several hours from work to try to make service appointments. Service team will suggest a day to come out with no notice - I try planning a service dates weeks in advance and told "Someone will be in touch" and never hear from them. Canadian choice windows has used poor effort to resolve the problem and continues to stall and prolong the issue. It has been a whole summer with no screens in the windows which has been horrible to deal with. The paint looks terrible.
            Read More
            Read 14 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            C. L.

            18/04/2023

            We had window installed by Canadian choice windows and doors and two windows failed to close properly.we had a service guy come out to rectify problem but basically made it worse hacking the seal strip of with a knife scratching all the window pvc(pretty much vandalism) after several emails back and fourth they came out out and measured 2 window for parts but in this time they had changed manufacturer so cut a long story short they installed 2 new windows one at the front and one at the back but the problem is they are not the same profile as the other ones .so now I have two different style window at the front of my house and at the rear .cost for these was over 12 k .Im left now with odd windows what dont look right .communication with them was painful.wish Id read the reviews first .Im left now with more cost as we have to get a lawyer .I have pics of damage done and the different style windows I will be uploading theres no option to leave no stars or there wouldnt be that one .

            Canadian Choice Windows & Doors Response

            19/04/2023

            Good day,

            Thank you for the feedback. 

            We respect and value all our customers opinion. 

            Please notice that all services were provided accordingly to the contract.

            2 windows had problems with interlocks and best solution was to replace them with brand new windows with the same characteristics, work order with all characteristics has been sent to ************************** via email, for the reference.  

            2 brand new windows have been replaced with 0 cost accordingly to the contract.

            The window appearance slightly changed since original installation, email that windows will look a bit different has been sent to ************************** before we reordered them. The reply from *************** was : '' We appreciate the update, thank you.''

            Customer sent us concerns that appearance is not same after a month since reinstallation of new windows.

            Offer with financial compensation for the inconvenience that only appearance unfortunately can't be same  has been sent to the customer via email. The offer has been denied. 

            We are following the contract and all services will be provided accordingly.

            Unfortunately controlling production line appearance is out of our hands.  

            Brand new windows have same characteristics and 25 years warranty.

            If you will have any technical issues, please contact us. 

             

            Customer Response

            22/04/2023

            You had no option to replace the windows as your tech guy rendered them useless cutting the seals of with a knife damaging them. We paid $12600 for the windows, but the windows you replaced them with are nothing at all like the original ones. The replacement ones you put in are externally beaded and the original ones are internally beaded so that makes them nothing like you said. That makes them totally opposite to the original ones and external beads means anyone can take the window out from outside giving them access to my house. Do please explain how these are like for like as you say not to mention a different style .

            Canadian Choice Windows & Doors Response

            26/04/2023

            Good day,Please notice that the style of the frame doesn't influence the quality of the window. Prove that qualifications are the same has been sent via email. New premium-style windows are secure same as the previous ones.The difference is just the style of the frame new one is Premium and the first one is Georgian style.The issue with interlocks happened due to the misuse of the windows, the best solution was to replace the entire window free of charge. Premium style windows are checked and certified in ******, as all our products are. The new Premium style windows are more efficient with a higher energy rating and cost more than previous Georgian style windows.If you have any other questions don't hesitate to contact us.Best Regards,CCWD

            Canadian Choice Windows & Doors Response

            26/04/2023

            Good day,Please notice that the style of the frame doesn't influence the quality of the window. Prove that qualifications are the same has been sent via email. New premium-style windows are secure same as the previous ones.The difference is just the style of the frame new one is Premium and the first one is Georgian style.The issue with interlocks happened due to the misuse of the windows, the best solution was to replace the entire window free of charge. Premium style windows are checked and certified in ******, as all our products are. The new Premium style windows are more efficient with a higher energy rating and cost more than previous Georgian style windows.If you have any other questions don't hesitate to contact us.Best Regards,CCWD

            Customer Response

            26/04/2023

            We have odd windows now windows with external beading and windows with internal beading and completely different profiles that look odd in my house now.we did not pay for odd windows and as for misuse of a window I dont know how thats even possible? Are they not supposed to be open and closed ? You had no other choice but to replace the two windows that failed as your tech guy cut the lips off with a knife rendering them useless .two of my odd windows are externally beaded what means now anyone can remove my window from the outside and take my glass out and enter my house .as for negative reviews that you have filtered out on ****** reviews .and then had your friends leave more than one review with 5 stars lol.. Ive reported this also to ****** and there doing a investigation on you too .why your trying to make your reviews look good. Would it not be easier to fix the mess you have caused to my house and charged me $12.600 for .. if you did a good job in the first place you wouldnt have so many negative reviews.

            Customer Response

            26/04/2023

            And I didnt hesitate to contact you but you blocked me from responding to you .you guys must be busy filtering out negative reviews and duplicating 5 stars ones of your friends to get back to me as Im also still waiting for a telephone conversation that you messaged me you would be in touch last week but never did and blocked me ?

            Canadian Choice Windows & Doors Response

            29/04/2023

            Good day,Please notice we never blocked you. You can always call us Monday to Friday, 8:30 am - 5:00 pm Windows are the same secure as all of our windows are. They have the same characteristics. The style of the product doesn't influence the security or performance of the windows. Our customers make all of our reviews; we don't filter any reviews.We fix any issues for our customers accordingly to the contract.Best Regards, CCWD

            Customer Response

            29/04/2023

            Yes you do block negative reviews and have your friends leave more than one 5 star review ..the windows cannot be as secure as the original as there externally beaded but the others are not .the 2 new odd windows you put in are not even sealed just one side with half inch bead of caulk and the other side is just butted up to j trim and no caulking you guys didnt even put a sill cap on it just an blob of caulking at bottom.and yes you did block me I will post pics for people to see

            Customer Response

            29/04/2023

            Yes you do block negative reviews and have your friends leave more than one 5 star review ..the windows cannot be as secure as the original as there externally beaded but the others are not .the 2 new odd windows you put in are not even sealed just one side with half inch bead of caulk and the other side is just butted up to j trim and no caulking you guys didnt even put a sill cap on it just an blob of caulking at bottom.and yes you did block me I will post pics for people to see

            Canadian Choice Windows & Doors Response

            04/05/2023

            Good day,We are taking responsibility for all the services that suppose to be provided.Our service manager will be in touch with you, the service call is created.In regard to your comments about our reviews, our lawyer will be contacting you. Best Regards,CCWD

            Customer Response

            04/05/2023

            Not a problem I can post you screen shots if needed about being blocked and the reviews too

            Customer Response

            07/05/2023

            Not a problem I can post you screen shots if needed about being blocked and the reviews too

            Customer Response

            13/06/2023

            Windows still odd and not sealed correctly still .canadian choice windows and doors Edmonton real good at taking your money and leaving your house looking odd and silly with odd windows (not even sealed up correctly. Pics to prove ) save your self a lot of money do your home work first and dont be fooled with the reviews they filter. Worst mistake I ever made dealing with this company . They took $12.600 of me and wont fix there mess they have made of my house.

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.