Customer ReviewsforLiberty Security Systems Inc

Great service by sales reprensative ***!Always great customer service and help.

We are so grateful for your review! Thanks for sharing your experience with us and the community.

******** at Liberty helped me set up a medical pendant. She was very helpful and wonderful to deal with. I would recommend anyone to reach out to her

Thank you so much for taking the time to share your positive experience with Liberty! We're delighted to hear that our representative provided you with exceptional service while setting up your medical pendant. We take pride in our team members' dedication to providing excellent support, and we're grateful for your recommendation. If you ever need further assistance, don't hesitate to reach out. We're here to help!

Terrible customer service, i moved in July ******************************************************************************** new residence even though it was only 10 minutes away. They promised it would be soon so I didn't worry about it. It is now 3 months later and I have asked repeatedly to have my service canceled with no fees as they obviously cannot provide me with service. They refuse to do that, say they are going to credit my account but never do and continue charging me. Also the service before this move was always terrible had to have doorbell camera replaced multiple times with no credit for lost time with service. I have asked my issue be escalated to management several times and no one will call me. I am very upset and frustrated.

We deeply regret the difficulties you've encountered with our service. Your feedback is invaluable, and we sincerely apologize for any inconvenience caused. We understand the significance of a smooth transition during a move, and we acknowledge our shortfall in this particular instance. One contributing factor to the delay was that we did not have an updated agreement on file at the time of the equipment removal. Nevertheless, this does not excuse the extended timeline you've experienced, and we take full responsibility for our part in this matter. We're also conducting a thorough review of why your request for management escalation was not addressed. This is not reflective of the level of service we aim to provide, and we're taking steps to address this communication gap. We genuinely appreciate your patience, one of our supervisors will be reaching out to resolve these matters with you.

Terrible customer service with respect to my situation. Our second home which is in a high theft area (Lake House) and does not have operational video cameras from Liberty Security. Since the installation (this year), the cameras have been nothing but ineffective especially in remote viewing. I have asked them to come and fix them and was told I would need to wait a minimum of 4 weeks as the home is deemed outside of the territory. I offered to pay the fee as we need to have our cameras in working conditions. At this time, I am not filing a BBB complaint and was hoping a review would trigger further discussion. I have requested my situation be escalated and was simply dismissed with "we will follow up" with no timelines. I was also threatened that I would have to pay out the contract should I decide to cancel services. Why the threat and what services? Said services are not being delivered. This would be an interesting case to process in small claims court for services not provided. It is so important that potential buyers who live in remote areas understand the lack of support you will receive from Liberty Security. This is not right.

We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand the critical nature of having operational cameras, especially in a high-risk areas like your Lake House. It is never our intention to dismiss or delay addressing your needs and truly sorry that we have not met your expectations thus far. It's my understanding that we were able to make arrangements to have ************** completed the service on September 22, 2023 and successfully got your camera's back online. One of our supervisors will be in touch to ensure that all your service needs have been addressed.Your feedback is of immense value to us, and we view this as an opportunity to enhance our services. We thank you for bringing this to our attention, and we truly appreciate your patience as we worked towards a resolution.

I strongly believe liberty security **** is a fraudulent company. I have been trying to get out of their company from day one, first, it was my equipment took over a month to get hooked up, they wouldn't let me talk to anyone right up until a whole year. Soon as I get through to someone on the phone, they would hang up on me. Then after a whole year passed they answered and said it's too late to cancel although I've been trying since day one. I wrote them multiple letters and emails no response. Then when I tell them, I'm gonna have to bring them to small claims court someone actually contacted me back through email and said they would pass along my message. Which they never did. My equipment never worked right from the start, that's why I wanted them to take back their equipment right away. I had two break-ins no police were notified. I had alarms going off at random times. Even had fire warning I rushed home and nothing was on fire and no fire station or police were noticed once again. I tried to contact them so many times, I wrote them letters they began to ignore me again then when I asked to speak with the manager, they kept giving excuses saying I can't talk to the manager, which is very odd considering every other company let you talk to the manager. Then I had some random girl message me saying I asked to talk to her I didn't know who she was. I still don't know who she is and she said a bunch of lies to me I still have all the emails she made up so much lies, it's obviously a fraudulent company I don't understand why a bunch of lies in the emails she wrote me and saying, I pacifically asked for her like I know who she has, or some thing. Now they have me in collections if I had my time back I never ever would've answered the phone for those scammers. They are nothing but a scam.

I deeply regret to hear about your dissatisfaction with our services. It pains us to know that your experience with us fell short of your expectations, and for any inconvenience you've encountered, we extend our sincerest apologies. If you find yourself currently in collections, I can only imagine the distress this situation must be causing you. Rest assured, we are fully dedicated to addressing your concerns. A supervisor from our team will be in touch promptly, eager for the chance to delve into this matter further. We are committed to doing everything within our power to help you find a resolution that meets your satisfaction.

******************** for sure. They worked with me to get an acceptable deal in order for me to sign a new contract. The representatives I spoke with were courteous and relatively easy to talk to

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service satisfactory and that our team was able to work closely with you to secure a deal that met your needs. Our representatives take great pride in providing courteous and friendly service, and it's wonderful to know that you found them easy to talk to. We believe in putting our customers first, and your feedback reaffirms our commitment to delivering excellent customer service.

Outstanding service! ***** was incredible to work with and even during some last minute changes , he was always ready to assist in the most professional manner. ***** the technician, took the extra time to walk me through the complete installation and set up. Her manners and professional demeanour are impeccable. She was also one step ahead and ensured a flawless installation. Liberty displays outstanding work ethic and provided what can be described as first-class service.

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our team. We're glad to see that they assisted you throughout the process and we're delighted that they went the extra mile to ensure everything was flawless. At Liberty, we pride ourselves on our outstanding work ethic and delivering first-class service. We appreciate your feedback and look forward to serving you again in the future!

Although we live in a very small community, service has been great, we just called in to renew our contract and we were offered a number of upgrades, free of charge.The sales person was very helpful and clear as to what we would be receiving. The monitoring service has been excellent when we had a couple situations arise.

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. We appreciate your continued support and are glad that our salesperson was helpful in explaining our renewal offers. We strive to provide excellent monitoring service, and we're glad to have been able to assist you during those situations.