ComplaintsforAim Real Estate Corporation

• Initial Complaint

  09/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** must maintain the minimum quality standards in business qualifications, AIM must be suspended from the *** due to its constant legal infractions or at least must be downgraded, I suffered damage to my property at the beginning of January this year, I reported the damage and they came to do maintenance work, then they promised me that they would come in May, June, July, August, at the end of September their contractor came and removed the stucco and put unauthorized materials in the condominium laws, report by mail THEY NEVER CAME TO INSPECT, they paid $10,000 to the contractor and they didn't even finish the job, then even though the main invoicel already included putting the stucco back, they wanted to go back to bill for that job, again, i inform AIM that it was already on the first quote, then in October, I begged, begged and emailed, now winter came and the contractor they had hired left the job half done, they hired a new one and never came to do the work, my property is being damaged, so I request that an investigation be launched against AIM, its president and its condo manager, since it is not FAIR, LEGAL and ETHICAL that People act in such an unbecoming way of a member of the ***l, I have invoices, email photos and all the proof you need, this is something that must stop, these people inflate the invoices, bleed the condos and have no the minimum care of materials or qualified personnel,

  

  Business response

  22/11/2022

  The history of **** *** is as follows:
  
  The owner noticed leaking into their unit from the bulkhead in the living room that is attached to an outside balcony space off the master bedroom.
  The board approved ******* ***** to complete the work as this contractor has done another unit with the same issues the year prior.
  ******* ***** sub-contracts the roofers, who were delayed with repairs to this unit. 
  Once the contractor from Juniper Work confirmed the scheduled dates, they removed the stucco/vinyl decking/plus shingles around the balcony area.  
  When they were completed their repairs, the owner was not satisfied with the work.
  An email to the board of directors were provided, and the president reached out to the owner and inspected the repairs. 
  The board agreed that the work was poorly done, and requested a 2nd quote with another contractor to fix the poor work that was completed and to not request ******* ***** to come back and repair.
  The 2nd contractor was ******* ***********. 
  A quote was approved by the board and ******* *********** scheduled the repairs with the owner
  Due to the colder month the work that would need to be done is the vinyl decking and stucco work.
  For both of these materials the temperatures need to be above 7 degrees for it to cure properly.  
  The decking material has an asphalt layer that goes up the side walls approx 8 – 10 inches 
  The patio decking is covered with asphalt roofing material that is covering the plywood. 
  The only exposed area is 2 – 3 inches of exposed plywood, which was covered with tuck tape to seal off the expose plywood
  
  I have been in contact with the owner directly by email and telephone call with every communication I have received from the contractors.  The contractors both from ******* ***** and ******* have communicated the inspections and potential schedule dates with the owner as well.  
  
  I have left a voice message with the owner this morning to schedule a meeting with the owner, contractor, president of the board of directors and myself.
  
  Please see the time line noted below on all emails sent and received for **** ***
  
  January 13, 2022 – mitigation repairs completed by ******* ***** 
  January 31, 2022 – received estimate for interior repairs to the bulkhead (approved by board March 21, 2022 for both mitigation and interior repairs)
  March 22, 2022 – received estimate for exterior stucco, shingles, patio decking (approved by board April 11, 2022)
  May 6, 2022 emailed ******* ***** requesting schedule date to commence repairs (response received May 9, 2022 roofers are busy and will place in their rotation)
  May 25, 2022 emailed ******* ***** requesting schedule date to commence repairs (response received June 1, 2022 roofer are busy and it may be a while to schedule this unit)
  June 30, 2022 emailed ******* ***** requesting schedule date to commence repairs( response received June 30, 2022 roofers have scheduled to the work to start within 30 days)
  July 6, 2022 emailed ******* ***** with photos of interior leaking again in the living room and to check the temporary sealant patch that was installed (response received July 6, 2022 from ******* ***** who will reinspect on July 7, 2022)
  July 23, 2022 emailed ******* ***** requesting schedule date to commence repairs ( response received July 23, 2022 roofer will complete the roof by end of July )
  August 4, 2022 emailed ******* ***** requesting and update and progress report (response received August 5, 2022 roofers went to the job site and should have the work completed to the exterior no later than next weekend – August 14, 2022)
  August 18, 2022 received estimate from ******* ***** for stucco repairs
  September 12, 2022 received email from Board requesting a 2nd quote for stucco works – did not received approval with the estimate provided– concerns on the amount of money already paid to ******* *****
  September 14, 2022 email sent to ****** to obtain a 2nd quote for stucco repairs 
  September 19, 2022 emailed ******* ***** requesting an update on the outstanding items (response received September 19, 2022 – roofers to install the decking material scheduled to be completed by September 23, 2022, and stucco estimate still needs to be approved)
  September 27, 2022 – emailed ******* requesting an estimate for stucco repairs (no response received from *******)
  October 3, 2022 inspection of the conditions of the completed work done by ******* ***** by ***** ******* – president of the board – discussed poor quality of work with rubber mats being used on the deck instead of vinyl decking material – provided feedback to the remainder of the board who has requested a new contractor to take over and repair the poor quality of work that was already completed by ******* *****
  October 4, 2022 emailed ******* to inspect both the interior and exterior of the unit and submit in an estimate for repairs
  October 11, 2022 emailed ******* ***** to provide a report regarding the type of material used on the decking area with rubber mats instead of the vinyl decking material
  October 12, 2022 emailed ******* requesting an update on receipt of the estimate 
  October 13, 2022 receipt of estimate for interior and exterior repairs provided to the board for review
  October 14, 2022 emailed ******* ***** requesting an update on the style of patio decking that was installed
  October 17, 2022 email received from ******* ***** regarding the roof repairs and top layer for the decking material 
  October 18, 2022 emailed ******* regarding estimate submitted has board approval 
  October 25, 2022 emailed ******* regarding schedule dates to complete the repairs (response received October 25, 2022 from ******* vinyl decking installations are very busy at this time, plus the stucco has to be completed after the decking done)
  November 8, 2022 emailed received from ******* noting that due to the temperatures, the vinyl decking can not be done until the spring, suggested to the owner that he can remove the rubber tiles on the decking to allow any water accumulated to escape and to cover the gap between the stucco and asphalt roofing as a temporary solution until weather permits to resume the repairs
  November 13, 2022 email received from ******* noting the rubber tile have been removed from the decking and the exposed plywood between the asphalt roofing and stucco has been covered with tuck tape.  The interior repairs were completed by ******* *****, however, there are 2 cracks now developing in the same area where the drywall repairs were completed on the bulkhead 
  November 21, 2022 emailed ******* requesting a quote for finishing off the vinyl decking area by tarping the area and heating it up to apply and seal properly (phone call with ******* advising he will submit in a quote shortly)
  November 21, 2022 phone call to the president of the board of directors updating him of the negative review and the request to set up a meeting with the owner and contractor
  
  Please let me know if you anything else regarding this one
  
  Thank you,
  ***** **** *********** *******
  
  
  

  
  

• Initial Complaint

  18/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made a request for personal information under PIPA to the property manager at the time, Josclyn H*****, of Aim Real Estate. The request was made on July 25, 2021. I received no response whatsoever, so I sent the request to the Office of the Information and Privacy Commissioner of Alberta. Aim is no longer our property management company; their last day was September 30, 2021. On November 15th, 2021, I received an invoice from Aim for my "file" in the amount of $163.18. As far as I know, I cannot be charged for making a request only and not receiving any information whatsoever. Any time on my "file" should have been covered by the condo fees which I pay monthly to the Condo Board. Therefore, I should not have been sent this invoice, and I have no intention of paying for it. Can you please offer me some advice? I would appreciate it if you can tell me if this invoice is legal or not; I do not believe that it is. There are no dates or times given for the transactions (emails, etc.); I received this invoice AFTER the property management contract was over. They did not even state on the invoice that it was regarding my request for personal information; I found that out by calling Aim on November 16th, 2021. I don't want to pay this invoice, ***** * ******* ** ** ******* *** ********* ** *** ** ****** *** * ******* *** ******** ***********. As well, what is listed on the file is not about the personal information request; it is regarding another matter entirely. I was not given any warning that I would be charged for this request either. I think that is basically my case. I want this invoice cancelled, and Aim to cancel it in writing to me. I am sure that I cannot be charged for simply making a request when I did not receive any information or any tangible product in return. Thank you for your assistance.

  

  Business response

  18/11/2021

  She received all the information every time she requested in our file 

  this went on for at least 3 years

  Then she went to the Privacy Commission and told them she didn’t receive anything from Aim

  the Privacy Commission requested the information in our file so we packaged all correspondence in our file and sent it to the Privacy Commission including an invoice for our time and photos coping as she had all the information already

  over the years she has *** **** * ****** ****** ** *** hounded the staff in the building as well as Aim on a monthly basis

  therefore due to the duplication of responding to her request we sent her an invoice for our time and costs

  i believe we will not be reimbursed for this invoice 

  * ****** *** ** **** ********* *** ****** *** ** *** ** * ****** ***** ** **** ** ** ** ****** *** **** *****

  i am hoping this file is closed as been 3 years of frivolous request 

   

  Customer response

  24/11/2021

  
  Complaint: ********
  
  I am rejecting this response because: I want a guarantee that I will not be charged for this invoice. Once I receive that assurance, then I can move forwards. 
  
  Sincerely,
  
  ****** ********

  

  Business response

  24/11/2021

  We have reversed the invoice and do not wish to here from Ms. ******** again 

  Customer response

  25/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩