4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John H
1 star19/04/2024
Terrible under handed and they are all out to get as mush money from the customers
Capital Chrysler Jeep Dodge Ram Response
20/04/2024
It is Capital Chrysler's position that ****************** and ********** received exceptional service from the sales and finance staff of the dealership. The dealership went above and beyond for these customers by providing them a loaner vehicle for over a week when their insurance company required them to return the rented vehicle back to the rental agency. There was in error that occurred during the purchase of their 2024 Jeep Compass which is being corrected by resigning ******** to corrected documentation. As such it is Capital Chrysler's belief this review is unwarranted.Review from Spencer M
1 star28/01/2024
Bought a used vehicle from capital under the impression the vehicle needed no major repairs. Test drive was good no problems. The mechanical fitness assessment presented by them showed nothing wrong also the ad had nothing stating anything was wrong. Took it home, drove to work next day noticed major shaking while driving on the highway, took it to a shop after work and was told I shouldnt be driving the vehicle. Needing over 10,000$ worth or repairs for only 4 of the 11 engine light codes. Went back to the dealership and presented all of that trying to resolve the problem but was told by the sales manager I dont know what to tell you. My mechanics would have caught that. Sold as is nothing we can do now.Capital Chrysler Jeep Dodge Ram Response
20/04/2024
The vehicle in question was a 2012 **** with over ******* km driven on it. The sale was completed in good faith, the dealership was transparent with the customer, a copy of the mechanical fitness assessment which identified the inspected points that were compliant (passed) and non-compliant (failed) was provided as well as a vehicle history checklist. The customer was required to sign documentation that he was aware the dealership was not repairing non-compliant inspection points and due to the age of the vehicle and the kilometers driven the vehicle may require repairs outside those listed on the mechanical fitness assessment. When the customer notified the dealership of the mechanical issues he was experiencing the dealership assisted him by taking the vehicle back on trade and selling him a new vehicle with full manufacturer warranty.Review from Jane H
1 star21/06/2023
We are not impressed with these crooks due to lots of red flags came up and we caught them on it and now have walked away being disappointed but fixing the problem as we speak We put our trust in them and they walked all over us and will never recommend to no one not getting into detail as people would be flabbergasted Do not Recommend stay awayReview from Nagdi a
1 star13/03/2022
I’m not happy about what happened to me in this dealership very sad when you trust Dealership like capital Dodge I don't want to go into detail about everything from the first day of the deal if I could turn back the time I would never pay or think payingCapital Chrysler Jeep Dodge Ram Response
15/03/2022
The customer purchased a new vehicle in June of 2020; recently they contacted the dealership to trade in their Grand Cherokee SRT on a more fuel efficient vehicle. Unfortunately, due to items reported on the credit bureau the finance department was unable to secure an approval, from the finance institutions, for the customers to proceed with purchasing a more fuel efficient vehicle and trading in their current vehicle. During the customer's first purchase experience and the recent inquiry Capital's staff treated the customers with the utmost respect and dignity.
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