Customer ReviewsforTrail Appliances Ltd

Excellent products and excellent turn around time for in stock deliveries and very professional delivery persons, however I dealt with ********* store in ********* and very high pressure sales agent (***) over phone, defensive and argumentative managers and sales agent when issues with over size of occurred and item needed to be replaced. Firstly I was told if paid by noon would come next day and I paid by 11:30 and was unable to be next day so was day after which was not a big issue for me but when I tried to fill out online review page only took me to ****** maps so I called to speak to manager to let them know to set the expectation lower so customers would not be disappointed if couldnt be next day and she was super defensive and argumentative. When item ordered didnt fit, despite me giving dimensions to sales agent in feet and he converted to inches and told me it would fit, it had to be sent back, so when I called to re order I hd to talk to same agent and he was in a meeting then went home after I was told hed call (apparently the manager Id been directed to from customer service when I called to re order write down my number wrong. So when I called next day after not receiving the promised phone call from sales agent, the agent was defensive and argumentative and told me hed have his manger call me, when she did (******) she was cold, lacked any empathy and was defensive. I explained I had wanted to repurchase but after the poor service I was just going to cancel and she said fine and theyd still charge delivery fee. My family has dealt with Trail in the past but due to the exceedingly poor customer service I received regarding this issue I will think twice and will not deal with Rupert ***

Terrible customer service from the Store on 149 street. Bought a new refrigerator and had it delivered. There was damage to both doors, I waited 3 months for them to replace the doors, when the new doors came there was damage to one of them. I asked them to replace that door. They told me that the warranty period on cosmetic damage was 30 days from date of purchase and that they wouldn't do anything to help. I'm ok with a 30 day period for cosmetic damage if they had managed to ever send me a door that wasn't damaged from the start. They then started to play me around between the two stores in Edmonton as if they didn't know who should deal with it. Finally they phoned and said their review had concluded it was my fault ???????? and there was no recourse as far as they were concerned. I tried contacting them again and now they don't return any of my messages. Good luck getting decent service if there's any issue with your purchased appliances.