Customer ReviewsforLawDepot TM

We must have signed up for a free trial a year ago, as we needed one document. A year later of course we didn't remember that if we didn't stop it we would automatically be charged for a renewal subscription. Turns out that sneaky automatic renewal is non-refundable. There was no correspondence leading up to the renewal period - I just saw the charge on my credit card bill.What a scam. Buyer beware - this is not a company you want to do business with. I wish we had read reviews a year ago.

Dear *****,Thank you for your message, and we appreciate you bringing this to our attention.Upon my review, you signed up for our 7-day Free Trial Subscription on Dec 1, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, Dec 1, 2023. This email contains information about your trial period and details about the renewal process.The second email was sent on Dec 9, 2023, specifically concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.Regards,Cally

Scammers and bloodsuckers... Can't run a reputable company and bill by the month.They sneak in a free trail and then bill by the month until you realize they offer nothing.

Dear ***,Thank you for your message.Our site and documents are free if you cancel the trial subscription within 7 days.Upon my review, you signed up for our 7-day Free Trial Subscription on Dec 23, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.I assure you that we provide the pricing, trial, and renewal information on our site and to you through emails. We also provide the instructions and link in the email so you can manage your subscription anytime. We understand the importance of these communications and all these communications were sent to your registered email and saved in your LawDepot message center.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.Regards,Cally

It does seem like an ongoing issue with this company. Like many others I signed up for a free trial and downloaded on document. I could have paid a lawyer less to just do a power of attorney for me considering the months that I"ve been charged. No correspondence from the company but this:LawDepot.caNow that you have unlimited access to customize, save, print or download hundreds of legal documents, here's how you can make the most of your full membership:Download your document in either HTML or PDF format Print several copies.Edit the exact wording of your document for further customization.Start estate planning. Create a Last Will and ********** ***** of ******** or Living Will in minutes -- essential documents every individual needs.Questions? Contact us at ########## Mon-Fri 8am - 7pm ET, or visit our Support Page.I have received no reciepts and there was no forthcoming announcement that I was now paying a monthly prescription. **************** wouldn't budge with my request to cancel but a few of the months that I paid. Definitely feels like I've been scammed or at least mislead to take advantage like other online subscriptions that make their money off of misleading customers and sneakily continue to charge them knowing full well that largely these "contracts" get missed by the consumer. It's kind of disgusting.

Hi *****,Thank you for your message.We acknowledge your concerns regarding your subscription with LawDepot, and we appreciate you bringing this to our attention.Upon my review, you signed up for our 7-day Free Trial Subscription on Aug 29, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.We want to assure you that we provided detailed product information on our website and through email confirmations sent to you.We ensure price transparency and provide subscription prices and renewal details on our license selection page and checkout page before you complete the trial order. Apart from the membership email, we sent an order confirmation email on your trial start day, Aug 29, 2023. This email contains information about your trial period and details about the renewal date, charge, and cancellation methods.We support our users on multiple channels, and if you need help with billing clarification or subscription management, we are here to support you.I hope the above clarifies.Regards,Cally

I needed to replace the living trust for my home. Since I could not edit the existing 1 page deed that was on file with the County, I had one prepared on legalzoom. During the course of setting it up, I was offered an estate planning kit that included the various forms as well as 10 years of storage. I was not happy with what they prepared and was 12 pages long. I paid $25 to have it notorized on LawDepot, but I ended up not using it. (because of the length, the cost would be more than double of the one I prepared) I typed the first one and changed the appropriate beneficiaries and filed it with the county. I have copies and proof that I did not use a LawDepot document. It has been less than 2 weeks since that transaction so I called and requested a refund. They refused. The first person was really nice, but then I spoke with 'the escallation team" and she was pretty hard and rude. She said that is their policy and they won't budge. She said I should have read the terms before I paid. Expensive ******* guess from now on I will need to read the multipage tiny font terms. It is interesting to me that the BBB gives them an A, but reviews give them a 1.88 our of 5.

Hello ****,Thank you for your feedback. I understand your concerns about the document and the charge from LawDepot.All content on LawDepot is written, edited and reviewed by our in-house team of experienced writers, editors and lawyers. We ensure all our content sources state or federal laws, or the regulating government agencies. All our content gets thoroughly fact-checked, edited and reviewed before it is published on our site. Therefore, our document does not look the same as any other documents you used on other service providers.You purchased our Estate Planning Essentials, which is a one-time charge document license. ********************** has no obligation to refund one-time purchases. Since we do not charge based on the usage or site activities, we regret to inform you that we cannot refund you at this time.Hope this clarifies.Cally Customer Support

SCAM - Free trial is not really a free trial. do not enter your credit card info into their site.

Hi *****,Thank you for your review and I have investigated your account and the recent charge from LawDepot.Our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need for free. You can cancel the trial at any time within the 7 days and there is no obligation.Per our record, you started the trial on Feb 15, 2024, and it renewed to a monthly subscription as we didn't receive your cancellation within 7 days. I can also confirm we communicated with you through emails about the trial information and the membership details when you started the trial and monthly subscription. Your subscription had been cancelled and you will not be charged again in the future for this subscription. Hope this clarifies.Regards,Cally Customer Support

I'm surprised to see the low ratings for this business. As a microbusiness co-owner, I appreciate the convenience of generating agreements with ease and sending to my clients for electronic signing. It makes us look professional. I find the annual fee quite reasonable for what we get in return, even when we only do a handful of contracts per year.

Hello ******,Thank you for the great feedback. We are glad you had a good experience using our site.Regards,Cally Customer Support

Unfortunately, I invested time in creating documents after signing up for free trial with my CC info provided. I was unable to edit, download or print the documents. Total waste of time.It says it is rated an A+ by the BBB. This is a lie. It isn't even listed on the BBB list.

Hi ****,After checking our records, we are unable to find an account for this email address (d****@aol.com). If you need any assistance, please contact our support. We are here to help.Regards,Cally Customer Support

I signed up for a one week free trial and cancelled on the 8/7/33 by entering discontinue on the list of boxes that appear. Like everyone else with a complaint, they continued billing me. I was unaware of this for two months. They were useless on the phone. They wouldnt honor my refund request because I didnt respond to the email they sent me that I never received nor realized I should be looking for. Im pretty sure they reactivate your credit card after the cancellation. Ive cancelled the card but still wasted almost $100. They could see the account hadnt been used but didnt care. There are other companies with the same service. Id avoid this one like the plague.

Hi *********,Thank you for your message.Upon my review, you signed up for our 7-day Free Trial Subscription on Aug 21, 2023, and have access to a legal document. Since no cancellation was on file within the trial period, a monthly subscription began. I understand your frustration. Our system sends a cancellation confirmation email to users if the subscription has been canceled. If you had sent us a message for discontinuation, could you share an email copy of the conversation or the cancellation confirmation email so I can look into the case for you? We understand your concerns about the account being reinstated. Kindly note that you will need to enter your CVV number on the payment page in order to reinstate the subscription. Please be assured that this information is confidential and encrypted for your security. LawDepot cannot access this sensitive data, ensuring your privacy and protection.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us at ****************************************** We are here to support you.Regards,Cally

Straight forward, easy to use and no complications. Very affordable price

Hello ****,Thank you for the feedback. We are glad you had a good experience using our site.Regards,Cally Customer Support

Excellent service. Straight forward to use and specific to your business use and jurisdiction. Has saved me thousands on simple off the shelf contracts where I would need to set up a file with a lawyer.

Hello *******,Thank you for the great feedback. We are glad you found LawDepot easy to use and had a good experience using our site.Regards,Cally Customer Support Manager