ComplaintsforLawDepot TM

• Initial Complaint

  08/04/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In Ontario, a standard form residential lease must be used by the landlord to rent out a property after March 2021. See the Government Of Ontario's website and the link to the Tenancy Act: ************************************************  The only exemptions are mobile homes and other fringe rental like worker's camps which doesn't apply in this case. When a statue use the word "must" it means compliance is mandatory. However, Lawdepot is trying to sell a residential lease document and claims that "Different provinces have different rules and regulations. Your Residential Lease Agreement will be customized for Ontario" making it sound like their residential lease is valid when it is not. They are basi***** trying to trick people to buy something and defrauding customers by selling a residential lease when there's a standard form required by the Ontario Government in residential rental units. You can see the above wording when you go to **************************************************** and click past the first property question and a drop down with a list of province will appear which includes Ontario.

  Business response

  08/04/2024

  Dear ******,

  Thank you for reaching out to us with your concerns regarding our document templates, specifi***** the residential lease of Ontario.

  I want to assure you that all our document templates are created, reviewed, and updated regularly by our in-house team of legal professionals. These templates are designed to comply with the laws and regulations of the respective jurisdictions.

  For the residential lease of Ontario, we integrate our questionnaire into Ontario's standard form, ensuring that once you complete the questionnaire, all the provided answers are accurately printed onto the standard form. Different provinces have different rules and regulations. The form will be customized for each province. This process ensures that our forms are legally compliant and meet the necessary requirements. 

  I have tried to search for your account using the email address provided, but it appears that there is no active account associated with it. In order to print or view the full residential lease of Ontario, you must have an active license or subscription with us. If you need any assistance with this or have any further questions, please feel free to contact our customer support team at **************.

  Best regards,
  *****
  LawDepot ******** ******* *******

  Customer response

  11/04/2024

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21543857, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2018-2024 I signed up for a free trial, canceled before the trial period ended, and JUST TODAY noticed that I have been charged $33/month with no communication from the company until I requested to reset my password. I have not received monthly receipts (EVER). I just happened to notice on my banking statement (yes, I should have noticed a long time ago, but I didn't). I am appalled that a receipt was not sent to me at least each month. I would certainly have noticed that the trial/subscription was not canceled.

  Business response

  08/02/2024

  Hi ****,
  
  
  We acknowledge your concerns regarding the email accounts you created with LawDepot, and we appreciate you bringing this to our attention.
  
  
  Upon my review, you signed up for our 7-day Free Trial Subscription on May 26, 2018. Since no cancellation was on file within the trial period, a monthly subscription began.
  
  
  Our charges are based on a monthly subscription model rather than individual user activities or usage. We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.
  
  
  We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, May 26, 2018. This email contained information about your trial period as well as details about the renewal process.
  
  
  The second email was sent on Jun 3, 2018, specifi***** concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.
  

  We understand your concern about the invoice receipt. Unfortunately, we do not send the receipt to the user automati*****, instead, user can view and download the receipt in LawDepot account. 
  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.
  
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  
  Regards,
  
  
  *****
  

  Customer Support Manager

• Initial Complaint

  27/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  these people are frauds they sign you up for a trail and they charge you with without providing a recipt. they keep on being rude and disrespectful over the phone and they keep hanging up on my. i need a full refund. this company is a scam. they been charging me for over 4 month. they need to get it togther. the employees refuse to transfer me to thier manager.

  Business response

  02/01/2024

  Dear *****,
  
  
  Thank you for your message and we are sorry for the experience you had with our representatives. I will listen to the recordings and provide coaching to them for a better customer experience in the future.
  
  
  I personally looked into your account; you signed up for our 7-day Free Trial Subscription on Sep 21, 2023, and had access to a Joint Venture Agreement document. Since no cancellation was on file within the trial period, a monthly subscription began.
  
  
  We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.
  
  
  We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, Sep 21, 2023. This email contained information about your trial period as well as details about the renewal process.
  
  
  The second email was sent on Sep 28, 2023, specifically concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.
  
  
  Your receipts are saved in your account profile, you can view and download the receipts by logging into your account. Email receipt is not available now, I appreciated your feedback and I have forwarded it to our development team for consideration. 
  
  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.
  
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  
  Regards,
  
  
  ***** ******** ******* *******

  Customer response

  02/01/2024

  
  Complaint: 21060697
  
  I am rejecting this response because:

  I did not recive any emails from them. This company makes mist of thier money from charging consumer money and providing the consumers nothing in return for the money they charged. Beware of this company everyone they do not focus on consumer happiness and satisfaction, they only focus on making money. I do not accept the response. I an willing to settle for a full refund. I do not trust this company neither should anyone trust them. The lady was very rude and disrespectful over the phone she should be fired not retrained.  
  
  Sincerely,
  
  ***** *******

  Business response

  03/01/2024

  Hi *****,

  I completely understand your frustration, and I apologize for any inconvenience you've experienced. I would like to provide some clarification regarding your subscription and address the issues you've raised.
  
  Our communication regarding your subscription, including trial and renewal details, was sent to the email address associated with your LawDepot account. Additionally, all messages were saved in your inbox within your LawDepot account for your reference.
  
  It's important to note that our charges are based on a monthly subscription model rather than individual user activities or usage. This model offers users unrestricted service throughout the month, providing flexibility for subscribers to access our services whenever needed.
  As part of our commitment to customer satisfaction, we aim to offer flexibility in managing subscriptions. Users can subscribe or unsubscribe from our services according to their needs.
  
  Regarding the continuation of monthly charges, as we hadn't received your cancellation, the monthly charges continued until the cancellation was submitted. Unfortunately, we are unable to provide a refund to you.
  
  I deeply regret any inconvenience caused, and I assure you that providing excellent customer service remains our top priority. I will personally investigate the matter further to ensure that any issues with our representatives are addressed promptly. Ongoing training and support initiatives are in place to enhance their skills and better serve our valued customers.

  If you have any additional concerns or questions, please feel free to reach out.

  Best regards,

  ***** ******** ******* *******

• Initial Complaint

  22/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Je veux mettre fin a model de contrat de vente de vehicule que je viens d essayer je n aime pas ..,mon numérod ordre est ******* ** ** **********  Je n ai pas payé car je l essayais, mais on me dit que si je ne mets pas fin apres 8 jours voua allez me charger. Alors je veux mettre fin. commemt faire vous ne donnez aucune instruction

  Business response

  23/11/2023

  Bonjour,
  
  Je suis désolé que vous n'ayez pas été satisfait de notre modèle d'acte de vente. Si nous pouvons vous aider d'une manière ou d'une autre avec la plateforme, faites-le-nous savoir. Comme vous l'avez demandé, nous avons annulé votre essai gratuit et garanti qu'il n'y aura aucun frais sur la carte de crédit enregistrée. Vérifiez vos courriel pour la confirmation s'il vous plaît.
  
  Merci pour votre retour, bonne journée.
  
  cordialement,

  *****

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I can see that this is happening quite often with this company. I loathe companies that do this to people, taking the money from their accounts. I have applied the free trial on 28th of June and used the account within the trial and canceled it. Somehow the subscription was reinstated! The company can see clearly that I havent used the account since then and yet blatantly refuse to give my money back! This is FRAUD! what you are doing and you dont leave your customers other option than complain, leave bad reviews and even take the legal path forward. You must send my money back into my account ASAP. This is unacceptable!

  Business response

  07/11/2023

  Dear *****,
  
  
  We acknowledge your concerns regarding the subscription charge from LawDepot, and we appreciate you bringing this to our attention.
  
  Upon my review, you signed up for our 7-day Free Trial Subscription on June 28, 2023, and have access to a Business Plan document on June 28 and July 20. Since there has been no cancellation on file within the trial period, a monthly subscription began. 
  

  We understand your concerns about the account being reinstated. Kindly note that you will need to enter your CVV number on the payment page in order to reinstate the subscription. Please be assured that this information is confidential and encrypted for your security. LawDepot does not have access to this sensitive data, ensuring your privacy and protection.
  
  Our charges are based on a monthly subscription model rather than individual user activities or usage. We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.
  
  We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, June 28, 2023. This email contained information about your trial period as well as details about the renewal process.
  
  The second email was sent on July 6, 2023, specifi***** concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.
  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  Regards,
  
  
  *****

  Customer response

  07/11/2023

  
  Complaint: 20832840
  
  I am rejecting this response because it is unethical to take my money after I stopped using the website. Any other professional and reputable company would refund the money to the client. This is not how you build a loyal clientele! It is really unacceptable your attitude towards customers and I demand to have my money refunded.

  Sincerely,
  
  ***** *******

  Business response

  07/11/2023

  Dear *****,
  
  We understand your disappointment, and we sincerely appreciate your understanding of our billing structure.
  
  Our charges are structured on a monthly subscription model rather than individual user activities or usage. We offer unrestricted service throughout the month, ensuring you can access it whenever needed. It's important to note that LawDepot does not monitor your accounts or activities. We provide you the flexibility to subscribe or unsubscribe from our services according to your needs. As we hadn't received your cancellation, the monthly charges continued until the cancellation was submitted on November 6, 2023.

  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. 
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: ************************************
  
  Regards,
  
  *****

  Customer response

  07/11/2023

  
  Complaint: 20832840
  
  I am rejecting this response because you keep on going around circles and refuse to do anything for to the customer in order to have a positive outcome. I hope people can see all the complaints that  are against your company and do not proceed to pay any money to you.
   It is an absolute disgrace what you are doing to people. Shame on you!
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  20/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a trial membership to get an eviction letter for my property, on 10-01-23 and they charged me $35.00 before the trial membership had even expired. Also, when they did that I couldn't even still use the website to do anything more, which means I paid for it and couldn't use at all.

  Business response

  23/10/2023

  Dear *****,
  
  We acknowledge your concerns regarding the email accounts you created with LawDepot, and we appreciate you bringing this to our attention.
  
  Upon my review, you signed up for our 7-day Free Trial Subscription on September 24, 2023, and have access to an Eviction Notice document on September 24, 2023.

  Since there has been no cancellation on file within the trial period, a monthly subscription began on October 1, 2023, which was after the 7 days trial period.

  As checked your account records, you had updated the Last Will and Testament document on October 12, 2023. It looks like you have access to your LawDepot account without login or technical issue. 

  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access.
  Based on our record, we had provided a one-time courtesy refund for you on August 3, 2023. Therefore, we are unable to provide a refund to you for this time.
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  Regards,
  
  *****
  Customer Support Manager
  

  
  

• Initial Complaint

  18/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed up on Mar 2022 for Trial Services and processed documents. Cancelled service in May 26, 2022. Company has billed me (3) additional months in 2023. Called to inquire about charges and was told I never cancelled. I have copies of the charges and the cancellation. I have not used the service since May 26, 2022

  Business response

  21/08/2023

  Hello ********,
  
  I am sorry for the information you got when you called in you did cancel your account on May 26, 2022, when your credit card failed.
  On May 24, 2023, you signed up for a new Free Trial and this was never canceled. We sent you a reminder email on June 1, 2023, that this account was still active.
  We did cancel this for you on Aug 18, 2023, as per the terms of use once it goes to a monthly subscription, we do not refund the charges we give you access for the month.
  
  Regards,
  ******* ***** ******** ******* ******* 

  Customer response

  21/08/2023

  
  Complaint: 20489915
  
  I am rejecting this response because: I cancelled this service in 2022.  I logged in to find out why I was being charged when I had not activity on this account since 2022.  I would not like to have to get legal involved. But I clearly previously cancelled this service I have not used it in any manner since 2022.  I have the documentation to prove the cancellation and there is no activity from me on this account since then.  If I cant have a reasonable refund via this complaint model I will seek legal remedies for FRAUD.  
  
  Sincerely,
  ******** *****
  

  Business response

  21/08/2023

  Hello ********,
  
  As I stated previously, you did cancel in 2022, but you started the account again on May 24th, 2023, edit your documents they were saved in different formats than the documents in 2022.
  This account was not canceled until Aug 18th, 2023.  We will not be issuing you a refund on this account.
  
  Regards,
  ******* ******** ******* ******* 

  Customer response

  22/08/2023

  
  Complaint: 20489915
  
  I am rejecting this response because: They keep saying I started a new trial.. I have been in the hospital with COVID.. I have legal documents to prove I have had not access to this service in 2023.  Im not goin to accept any further back and forth Ive provided documents to counsel and dispute all charges with credit card company see them in litigation.  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  16/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I subscribed to this in 2021 - I started documents and then was told by legal they were not correct - I canceled - several times. I tried to have my credit card stop - they cannot - I am going to have to get a new ** ** and cancel this card as they charge every month and I cannot seem to get a "live" person to speak to or any answers for a resolution

  Business response

  21/08/2023

  Hello *****,
  I am sorry you did not contact us directly when informed that the documents were not legal. Our documents are written and kept up to date by our in-house legal team. 
  Our hours of operation are Monday to Friday from 8:00 am to 7:00 pm ET you can contact us by phone or chat. You can also email us 24 hrs a day, and we get back to you within one business day.
  As we did not get a notification that you wanted to cancel your account until now so, your account stayed active.
  I have now canceled your account and issued you a courtesy refund for the last 4 months. You should see that go back into your bank account within the next 5 business days.
  
  Regards,
  ******* ***** ******** ******* *******

• Initial Complaint

  30/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There seems to be a common thread to the issues with Law Depot. I also purchased a trial membership and cancelled my trial membership within 7 days or 1-Week Free Trial. A very small detail which is worth $40+ is that there is a time stamp of this enrollment/subscription. Although I DID cancel within 7 days, I just happened to be 5 hours later than the purchase time stamp, and LawDepot was able to charge me $44.07!!!

  Business response

  31/07/2023

  Hello *********,
  
  I apologize for the misunderstanding; your account was canceled on July 12, 2023.  It was timed, and it was canceled a little late. 
  Had you attempted to call us, we would have refunded your charge for being canceled the same day.
  Your refund has been approved and will be processed to your credit card within 5 business days. Please check your email for confirmation.
  
  Regards,
  *******
  Customer Support Manager
  
  

• Initial Complaint

  26/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for a free trial and was charged the month of March, April, May, June and July at 40.95$ per month. The site falsely advertised the FREE TRIAL, and was NOT supposed to be a recurring payment. In total that is 40.95$ x 5 months which is 204.75$ for a single non-notarized document that isn’t valid in Quebec! Totally unacceptable!

  Business response

  28/07/2023

  Hello ********,
  
  Our records indicate you signed up for a 1 Week Free Trial on March 17, 2023, to create a Last Will and Testament.   This Will did have a Notary signature on the bottom making it valid in Quebec. 
  Had you contacted us to help with the notary signatures we would have canceled your account for you as well.
  We did inform you twice throughout the checkout process that you would need to cancel, or it would be $39.00/month you can cancel anytime with no obligations.
  We then asked you to print out a receipt with the date and time to cancel your account at the bottom.  We immediately sent you a confirmation email with the date and time to cancel in bold print.
  We followed this up with a reminder email that your account was still open on March 25, 2023.  After that, it was on your credit card statement every month.
  I have attached a copy of the screens that you saw your receipt and email sent to.
  We did refund your current charge as a courtesy.  We will not be refunding anything further.
  
  Regards,
  ******* ***** ******** ******* *******

  Customer response

  31/07/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20381499, and find that this resolution is satisfactory to me.

  I still have to notarize the document for it to be valid in Québec, which costs me approximately 500$+tx.
  
  Sincerely,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩