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Complaint Details
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Initial Complaint
26/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this 'handyman' back in March to complete a stucco repair for a clients home. We spoke in detail on the phone about my expectations for the work and what needed to be completed. He promised the work would be completed in early May... I followed up in May, only to be given excuses as to why it couldn't be done. Finally, in July he completed the work. The pictures speak for themselves.... Rather than do the repair work he promised, he completed a 'patch', if you can call it that, using cement. He used his hands to mix the compound on my clients driveway, leaving a stain and applied it with his hands. This is the most unprofessional repair I've ever seen. He is now refusing to pay for the damages or remove the concrete he applied to the home, leaving me with a bigger bill to fix his workmanship. I will never be using him again. I'm appalled at his lack of professionalism and accountability.Business response
26/07/2022
The dispute resulted from a misunderstanding between the 3 parties involved. The original request from the 1st party was to repair a small section of stucco / parging. When the repair work was being done the end customer (3rd party) indicated they had already tried to repair the stucco / parging and was unsatisfied because they wanted a replacement rather than a repair. At that point we suggested 2 alternate stucco / suppliers who could do the replacement of the stucco / parging. We also said that we would not to charge the 1st party for the work done so far. The 1st party asked us to clean up the site which we did.Customer response
07/09/2022
********** ********
I am rejecting this response because: Paul used the incorrect substrate to ‘repair’ the stucco. Because this was the incorrect substrate for the job it required additional labour hours to remove the damages.
Sincerely,
******* ********Business response
27/09/2022
The substrate used for the parging was a concrete substrate which is the correct substrate. The substrate for the stucco was a softer / different material which we never got to the job was terminated at the request of the 3rd party. The client had previously attempted to do their own repair and added materials to the parging. The job the client required was wholesale replacement of both parging and stucco. We were not informed of the clients wishes nor that the client had tried the repair himself . This information if provided earlier in the process would have resulted in us withdrawing from the job and recommending a company who specialized in stucco / parging replacement. This was eventually our recommendation.
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Contact Information
1305-5328 Calgary Trail NW
Edmonton, AB T6H 4J8
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.