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Complaint Details
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Initial Complaint
13/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Vanguard Collection Agencies LTD choose to represent vehicle-mechanics who have no corroberating paperwork contrary to the laws of Alberta. Vehicle-mechanics will use Vanguard Collection to harass innocent people with invoices created out of thin air.
Business response
14/12/2022
We received an account from a client who did some repairs for a customer. We contacted the debtor and he advised the account was in 'dispute'. The account is now on hold pending further response from our client.
The customer is obviously upset that a collection agency contacted him, however this is standard procedure.
Customer response
14/12/2022
Complaint: ********
I am rejecting this response because:Vanguard Collection threatens peoples credit histories on the whim of vehicle-mechanics without providing proper documentation or contracts. Vanguard Collection is obviously upset that as standard procedure I require by law the proper documentation and contracts. Therefore, before Vanguard Collection can victimize another person with a similiar circumstance, I ask that Vanguard Collection review the laws of Alberta governing the behavior of vehicle-mechanics.
Sincerely,
****** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.