ComplaintsforMetcredit

• Initial Complaint

  23/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged by ****** for a service I did not use two years ago in the amount of $110. Now two years later they hired a collection agency to strong arm me into paying that amoun. I told the collection agency the same thing I told ****** that I'm not paying for a service I did not use. I have no problems with collection agency going after money but it should never be placed on a credit report. I have a spotless credit report of 870 that I am proud to have developed and now to be bullied into paying this amount. Met credit place this bogus charge on my credit report that has reduced it.

  

  Business response

  25/03/2024

  MetCredit acts as a 3rd party agent for ****** who have assigned your account to us due to non-payment. If you dispute the debt you will need to provide documentation supporting your dispute so that an investigation can be conducted by ******. If they determine that your dispute is valid we can have the collection item removed from your credit file. 

  Customer response

  26/03/2024

  
  Complaint: 21477028
  
  I am rejecting this response because:

   

  Their response is not satisfactory. This is a $110 overcharge from a ****** bill  over 2 years ago. I do not have a transcript of the dispute from that long ago. I will attempt to find some records from that far back but only once they removed this false collection from my credit report. I have already informed them that I have contacted my MP and we are looking into pursuing charges. As you can see, these companies extort money from innocent people into paying by threat of ruining their credit. 

  
  
  Sincerely,
  ***** *********
  

• Initial Complaint

  06/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with *****. And I do not have a contract with Met Credit, I had written a letter to Met Credit requesting the original contract be sent to me. But I was never provided with the original contract as requested. I have never had a account with the original mentioned creditor. And have been using only **** for the past five years of moving to Canada.

  

  Business response

  07/03/2024

  We will remove the credit reporting until such time that we can provide documentation supporting the debt. If you have never had service with ***** we would recommend you contact them to make a fraud report.

  Customer response

  08/03/2024

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21391964, and find that this resolution is satisfactory to me. I would like to request that the debt validation be in the form of the actual written Contract between me and Metcredit with my signature on it. Thank you. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  29/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am receiving messages, both voice and text, from an entity claiming to be Metcredit that I owe $ for a deceased person, this 2 years after the person died and all items for the deceased were settled. This is BEYOND upsetting. I do not owe money nor have I received and notice in writing of such and therefore demand an explanation for this harassment and resolution to cease. Thank you

  

  Business response

  01/03/2024

  Good Afternoon,

  We have checked our database and could not find an account under the name *****************************. We also searched the phone number ************ and found one account under the surname *******. Please confirm if this is the name of the deceased person you referenced in your complaint so that we can advise our client and close the account.

  Thank you.

  Customer response

  03/03/2024

   
  Complaint: 21367474
  
  I am rejecting this response because: you have not informed me in writing, you have not even told me who your client is, and that is not the correct spelling of the deceased person further leading me to conclude this is bogus. All items and accounts attached to deceased were settled and closed in accordance to proper procedures. To be harassed years after a person died, is emotional torture. 

  Please close whatever account you have aligned with my phone number, confirm I to not owe anything, and confirm my credit rating has not and will not be affected. 

  
  Sincerely,
  
  ***************************

  

  Business response

  04/03/2024

  Privacy regulations prohibit ** from disclosing third party personal information prior to receiving the appropriate consent.

  
  As stated in our previous response we do not have any accounts under the name ***************************, we were trying contact another individual at ************.

  
  I can confirm for you that since we do not have an account under the name of *************************** therefore this would not have anything to do with your personal credit. We have removed ************ from our database so will not receive any further calls from us.

  Customer response

  05/03/2024

   
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  19/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I have been receiving calls from this company for the past week. They say they are looking for a man named *****. This is not me. This has been my phone number for over 12 years. I do not live or know this *****. I'd like to stop bringing contacted as I do not have anything in collections myself. Thank you.

  

  Business response

  30/01/2024

  Good Afternoon,

  MetCredit made one phone call to ************ on 01/18/2023 and when we asked to speak to ***** the person who answered asked us to hold and then hung up with9out advising us we had the wrong number. We have removed ************ from the file in question and no further calls will be made.

  Regards,

  **** *******

  ************** * ******* *******

  Customer response

  30/01/2024

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21170509, and find that this resolution is satisfactory to me. However, I will note some of the info they left was false and not correct. If they are willing to not contact me again than I am satisfied with that as an end result to this. 
  
  Sincerely,
  ****** ****
  

• Initial Complaint

  23/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have told Met Credit multiple times that my phone number does not belong to this "**** *****" they are attempting to contact. This has been my phone number for 7 years. I have asked them to stop contacting me and yet, this morning I received yet another text from them for this **** person to contact them. I am not **** *****! Leave me alone!

  

  Business response

  09/12/2023

  Good Day, 

  Your number was removed from the file on 11/23/2023.

  I will update it to the DNC List. 

  Thank you, 

  *** ********* 

  Customer response

  12/12/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20909501, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** ******
  

• Initial Complaint

  22/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Met credit has called my place of employment three days in a row and multiple times. This is extremely unprofessional and my personal credit challenges should not be communicated to anyone but myself, especially any of the five ladies that answer the reception phone.

  

  Business response

  09/12/2023

  Good Day, 

  I am not seeing any records of our office calling your employment. 

  Can you provide more details on who, when the call where made and the number dialed. 

  In the meantime I have sent this to our Q/A team to further investigate.

  Regards, 

  *** ********* * ******* 

• Initial Complaint

  13/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been receiving multiple calls a day from "*************" with different numbers. I do not owe any money, and these calls are exceedingly abusive and irritating. Please review and remove my phone number (the one provided in my personal info) from your call list. Thank you!

  

  Business response

  02/11/2023

  Good Afternoon,

  The number has been removed for the file we were contacting. 

  Regards, 

  MetCredit 

  Customer response

  02/11/2023

   
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20731155, and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** ****
  

• Initial Complaint

  09/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******* ************* ** , I do not have contract with Metropolitan Credit Adjusters Ltd, they did not provide me with original contract as requested.

  

  Business response

  15/08/2023

  Mr. ****,
  I have reviewed your complaint, and I don’t have enough information to confirm or deny that there is an active account in our office for you. You can contact ************** * **** to discuss your concerns further with **** *****.
  Regards,
  *** ********* * ******* 

  Customer response

  16/08/2023

  
  Complaint: 20443837
  
  I am rejecting this response because:

  
  After reviewing their response, I would like to express my dissatisfaction as their response does not address the core issue I raised in my complaint. As stated, there is no record of the debt they claim I owe in my credit history. In light of this, I kindly request that Metropolitan Credit Adjusters Ltd. promptly remove the alleged debt from my credit report.
  
  I am eager to reach a fair and reasonable resolution in this matter. Once the debt has been removed from my credit report, I kindly ask for a confirmation email as proof of the debt's removal. This will provide me with the assurance that the issue has been properly resolved.
  
  Thank you for your assistance in this matter. I look forward to a prompt resolution and the subsequent confirmation of the debt's removal from my credit report. Please do not hesitate to contact me if any further information is required.
  
  Sincerely,
  
  ****** ****
  

  
  

  

  Business response

  16/08/2023

  Mr. ****, 

  
  We are unable to verify your identity properly with the information your provided.  

  This is why we asked your to contact **** ***** a Manager who can assist you with your concerns. Please contact ************** * ****.

  Regards, 

  *** ********* * ******* 

• Initial Complaint

  20/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i am not liable for this debt with ***** ******** ***, I do not have a contract with *** *** *** ****, they did not provide me with the original contract as i requested

  

  Business response

  16/08/2023

  Mr. *********,

  
  I have reviewed the file in our office, and it would seem that ***** ******* has assigned an account to collections. As MetCredit is an Agent you do not require to have a contact with our office as we act for our client for the purpose of debt collections. I have further reviewed the file and I do not see that you had requested any information from our office.

  
  In order to address your concerns and to fulfill any request you may have, please contact ***** ****** – ******** ****** ******* ** ************** ********* ***** ** ****** ***** **** ******** ** *******************

  
  Regards,
  

  *** ********* * ******* 

  Customer response

  18/08/2023

  
  Complaint: 20353795
  
  I am rejecting this response because:
  I will try to make this as short as possible but I dig into the situation and I still don’t owe that amount to **** ** and let me tell you and prove you why and I will ******* mention that I did respond to a message from met credit regarding a cheaper offer to this debt that’s assigned to me. Let me explain the situation and I will get to what my respond was to that offer. 
  

  so it all started from having a account with ***** with two phone lines. ***** has kidding me a credit of $200 and for months my two phones would actually cost more than this amount. They credited to me so every month and sometimes even more and once they would suspend my service, and at some point, I just got tired of it… I have hair all proof that my payments were all done at the right time and then in May 2022 I had a conversation with ***** about closing my accounts because they were abusive and what they charge and couldn’t give me a bigger credit so basically I was paying double if not per month, what I initially would pay… and It was very unfair from them, and I have every proof of payment here, and I also have my credit report which shows enough that my payments for all done until I stopped using their service which I did call to tell them to close out the account and they never did today’s date so it’s showing as missed payment, and that affecting me to create opportunities, basically at this moment I am a homeless person that makes good money that needs to travel from hotels to hotels and **** ** that should have a close my account when I ask for it should’ve stopped charging me because I don’t owe that amount. If anything I give them even more than what I owe them from suspension of service when my bills were always paid at the time.

   

  There’s also I believe another company that is harassing me for payments from ***** and I explain the situation and I got no reply so I do know for a fact that I ask those two companies including an met credit and I even called ***** to send me a confirmation of cancellation, and also to provide to me proof of usage document my original contract that I signed for with them my bills and my payments to see if all is accurate to my receipts of payments and bills, and they completely refused saying that they cannot do that. I even recorded, but can I use this as proof I guess because I did not mention I was recording, but I did.

   

  Today’s date I see that this account is still open and they said it wasn’t but on my credit record it says that I still have the account opened and I asked to be closed in May 2022 or the latest start of June 2022. I got a bill from *******************************

  claiming i owe 3155.06$ that was in December, so it’s two different companies that clean different amounts for some thing that I actually closed but the original creditor decided that giving me problems and putting my credit score down would be more satisfying for them. It affects need to find myself a home. My credit was going good from my young age and I worked a lot for it for now having to fight some thing that I took the responsibility to close out because it was too expensive due to unfairness of how they proceeded with me and the extra charges they were giving me every Months. 
  

  So again, I am not liable to this debt from *****, and I did not sign a contract with anyone else then ***** and I do not even know that amount to them. I will attach some folders with this if you can provide me my other documents that I mentioned before that would prove everything but I think my documents says a lot thank you and have a good day. I would like this whole thing to be deleted off of my credit score and my credit report. 
  

  Sincerely,
  
  *************** *********

  

  Business response

  21/08/2023

  ***************, 

  MetCredit is only the agent for ***** ********. We are acting on instructions from our client. They sent us a collection account and we are doing our job as mandated by our client. It would seem your dispute is with ***** ******** and not MetCredit. 

  Perhaps you should make your *** Complaint to the attention of ***** ******** if you have a complaint about service/use or otherwise. 

  Regards, 

  *** ********* * ******* 

  Customer response

  22/08/2023

  
  Complaint: 20353795
  
  I am rejecting this response because:
  
  well, all my credits report shows off that you are looking to collect my money and not **** ** I’m trying to remove you from there because I don’t owe that money to ***** and I just prove it to you would you tell me why I would pay for a service that is not active? that’s the matter here I asked to be closed and then they called you while you so I believe you’re in charge… So if you want that money, then prove me that I use this service otherwise you can’t erase yourself on my credit report and that is also what you need to do when you’re going to see that I did not use your services so basically you just need to erase yourself for my credit report. Thank you. 
  Sincerely,
  
  *************** *********

• Initial Complaint

  18/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Case number with met credit:********* My date of birth: 18/Feb/1996 ****** ******** collection. I am ******* *****. I have collection on my credit report that is still showing on my credit report and hurting my credit score. I have already paid that collection in December 2018. Met credit called me everyday and threatened me for legal action or threatening me to take to the court I do not have any contract with met credit collection agency. They didn’t provide me original copy of contract as requested.

  

  Business response

  16/08/2023

  Mr. *****,

  
  I have reviewed your complaint with the ***, and I reviewed your file. It seems you did have a collection file assigned to our office for the purpose of debt collections. You ended up paying this account as a settlement. We would have updated the credit file to reflect this.

  
  Should you have further concerns please e-mail ******************, to address additional issues.
  

  Regards,
  
  *** ********* – MetCredit 

  Customer response

  17/08/2023

  
  Complaint: 20342247
  
  I am rejecting this response because: I never signed any contract with them. And Yes I did pay the settlement because they were harassing me everyday with phone calls and threats to take legal action against me. All I am saying either they remove my profile from credit reporting agencies or send me a original copy of contract with my signatures on it. As I told I never signed any contract with them.

  Thank you
  
  Sincerely,
  
  ******* *****

  

  Business response

  21/08/2023

  *******, 

  MetCredit is only the agent for ***** ********. You have settled your account, we have updated the records to reflect the true and accurate reflection of what took place. We do this as per our mandate from our client. As the file is now closed as settled in full. I may suggest that you contact Telus directly to discuss your concerns. 

  Regards, 

  *** ********* - Manager 

  Customer response

  21/08/2023

  
  Complaint: 20342247
  
  I am rejecting this response because: I don’t have any contract with met credit and met credit don’t have any legal right post anything on my credit file. If this is not removed from my credit file Asap I will have to take a legal action against Met credit for posting on my credit without my consent or without any signed contract. 
  
  Sincerely,
  
  ******* *****

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