ComplaintsforTangerine Foam
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Complaint Details
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Initial Complaint
13/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 07, 2022 i purchased a floor model Hypnos Eminence royal series queen mattress as well as a Hypnos Royal Eminence slat box spring for the price of 4236.75. Unfortunatley i was laid off from my job July08, 2022. I called Monday July 11, 2022 to explain and ask to cancell my order but no one answered so i went to the business Healthy Bedroom . There was a young lady who cancelled my order after i explained my situation but informed me that only the manager can refund it and he would do it first thing in the morning July 11 2022. The Manager (***** ******) called me around 12:30 pm on july 12 2022 and informed me that only a store credit or different mattress would be the option for me due to it being a floor model. I had explained that i dod not pick or have the mattress delivered yet and it was still in the same place as when i first seen it, not cleaned, sanitized or packaged up. Haris told me that was the store policy and that other retail stores that sold floor model items are non returnable even if it was not picked up or delivered. Since i do not and still do not have possession of the mattress and boxspring (expected delivery July 21, 2022) i believe it is only fair for the retailer to refund my credit card for the amount of $4236.75. Thank you and if you have any questions for myself please email or call me at ************Business response
15/08/2022
Hello
This is to confirm our phone conversation that the matter has been discussed and resolved with the customer.
Regards
***** ******
Store ManagerCustomer response
15/08/2022
****** ******** *******
I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.