Customer ReviewsforSantander Consumer Inc

HORRIBLE PEOPLE Had miscommunication from the beginning. Straightened out and made payments without issue. They since said I have several nsf and in arrears. Constantly calling and causing harm to my health. Sent them screenshots of every payment and on time. They yet to admit wrong doing. Horrible people , and I regret going there

Ok so I paid off my car loan with Santander and they took 2 more payments after it was paid off. As of today I still have not been refunded the over payments. The phone number does not work. All attempts to contact them by phone and email have not been answered or returned. Just my opinion but they want your business but don't want to provide adequate customer service. I find that financial institutes in general do not care about their customers. If you miss a payment for whatever reason they have no problems communicating! I would not recommend using them I give them a poor rating.

I bought a 2018 Dodge Ram sport , i was paying weekly , then in December my job changed. i called them requesting a change of date for my payments , they charged me for a NSF ,which l believe l gave them the appropriate amount of time.we agreed on the phone as my paycheck dates had changed for the 15th an the last day of the month,however they were trying to get me to sign a new contract with a higher interest rate than l had originally signed ,which l wouldnt agree to , to me it was just a simple date change for the payments to come out of the bank. suddenly they started going into my bank account before my paydays, so they could charge me more NSF fees, i then had to change banks because even though the bank i was dealing with put the payment thru even with a stop payment on my account, i felt that having someone going into my account whenever they felt like it was extremely wrong an against the law. i changed banks an put the payments into a saving account with full intentions to pay but they had to listen first which was like talking to a brick wall.i spokke to a lawyer several times , an they confirmed what they were doing to me was illegal, however in **************** there is a law that protects consumers called seize or ***. i let them seize the truck ,however with their antics i suffer with them destroying my credit which l worked tirelessly for the past 6 years to restore. i think that there should be criminal charges of how they treated me an decided that they can go into my bank whenever they dam well wanted . YES i Can PROVE THIS ALL.

If I could give a negative rating- I would! THE ABSOLUTE WORST COMPANY IN EXISTENCE. I had a car loan with them for 6 months and it was nothing but a headache the entire time. Taking out extra payments, and taking out payments THREE WEEKS AFTER I traded my car in and refusing to refund it. Avoid this company like the plague! Their staff are EXTREMELY rude and completely useless. ************ **** ********