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Business Profile

Tourist Attractions

Calgary Stampede

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2023 Calgary Stampede SuperPass through a point of purchase listed on the Calgary Stampede website. The pass covers unlimited entry to the Stampede grounds for 10 days.To activate the pass you have to scratch off an area to get an activation pin. When we did this the activation code was completely scratched off rendering the pass unusable. There was no support number listed on the SuperPass to call. We finally found a local line to call ***********. They told us that this is a common issue with the 2023 passes. We were told to send an email with a photo of the SuperPass and they would then send us the pin. The estimated wait time was 20 minutes.We sent an email and waited for over 24 hours and never recieved the pin. We called the ticket office again and were told to be patient.After 2 days we called the ticket office and wanted our money back because we had had to pay for entry to the Stampede grounds anyways. We could only use the pass for 2 more nights before leaving town and we'd save more money by returning it at that point. The customer service agent told us they wouldn't refund us because we purchased the SuperPass through a 3rd party. I pointed out that we bought the pass at a location that was advertised on the Stampede website as a point of purchase. After waiting on hold for nearly an hour, we finally talked to a supervisor who very easily just gave us the SuperPass pin over the phone to activate the card. They refused to refund.This issue is ongoing. T**** *** ******** ** ****** ** ****** ***** ******** ******* ****** ** ***** ********* ***** *** ******* *** *** *** **** ******* ** **** ****** **** ** * ********** **** ***** *** ** *** ******* ********* They are selling these passes to 3rd parties, they don't work, people are forced to pay for additional entry to the grounds, and the Calgary Stampede denies responsibility for refunding the purchase price of the pass because consumers didn't buy the pass directly from them.

    Business Response

    Date: 03/08/2023

    Thank you for your correspondence.  We strive to build a rapport with our customers and are concerned when a single experience may leave a lasting negative impression.  Your experience is unfortunate since it reflects poorly on our goal of delivering a great product with a team who are genuinely interested in extending western hospitality.  Please be assured that your comments have been documented and will be included in decisions for planning future Stampedes.

     

    In reviewing your account, your superpass was used over 4 days (**** ** **** ** **** ** * **** **), unfortunately there are no refunds.  **** **** ** ***** ** ***** **** ** ***** *** * ********* *** **** ** *** 

     

    Thank you,

    *** *

Calgary Stampede is NOT a BBB Accredited Business.

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