26 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Terry G
5 stars06/03/2024
Prompt response and quality service just like a family member!Review from Kunal P
5 stars26/02/2024
Furnace Limit switch burnt off causing furnace to turn off in middle of frigid temperatures. ***** quickly responded and came under 2 hours to get it up and running again. Second time I'm dealing with him and he has been very prompt and professional in both instances. Thank you *****.Review from Boris G
5 stars19/02/2024
First time with Lancelot Furnace. i can't complain. service excelent, an excelent check of all components. *************, this make a big differentReview from Sarah N
5 stars12/02/2024
I've dealt with ***** several times and he is always careful, ******** and explains everything well. I feel like he really cares about the work he does and goes the extra mile. I'd recommend him to anyone without hesitation.Review from Sam S
1 star05/02/2024
Great service and technician but almost $400 for after hours work (4:30)! Brutal expensive for 2 min of work and a $10 part.
Lancelot Furnace Ltd. Response
06/02/2024
Hi *****! I'm sorry to hear that you didn't feel that you got the value you paid for from the emergency service call you asked for (same day service when we had a full schedule already). I'm also sorry you declined the regular time service call (next day!) or didn't indicate to us that cashflow was more important than your families comfort. We could have saved you $110 (difference between regular hours and after hours service call) and showed you how to clean your furnaces unique flame sensor (an additional savings of $100). I'm sorry that wasn't clear to you at that time.At Lancelot Furnace we strive to do our best to ensure our clients home are comfortable, and, in a timely fashion to meet their often busy schedules.Review from Sarah B
5 stars29/01/2024
Really excellent service. Fixed the issues quickly and professionally. Really good knowledge. Thank you! Will have them back.Lancelot Furnace Ltd. Response
06/02/2024
Thank you *****! We appreciate your business and continued support of our small family owned/operated business :)Review from Zainab J
5 stars25/01/2024
Very efficient service. Knowledgeable and good customer service skills. Will definitely recommend them.Lancelot Furnace Ltd. Response
06/02/2024
Thank you ******! It was a pleasure taking care of your families comfort needs, at Lancelot Furnace, we're always striving to do our best.Review from Patty H
5 stars24/01/2024
***** was able to revive our gas fireplace- great to have it working again! : )Lancelot Furnace Ltd. Response
24/01/2024
Thank you *****! It was a pleasure doing work for you, and thank you for choosing Lancelot Furnace!Review from Katharine R
5 stars16/01/2024
***** and his team were knowledgeable, thorough and efficient. I trust their judgment and will be calling them next time I need help with our furnace. This was the second time weve needed help and he made both service visits easy. Very reliable! Thanks so much!!Lancelot Furnace Ltd. Response
06/02/2024
Thank you ********* for your kind words. As a small family owned business, we're pushing to develop ourselves as a service provider. We are very thankful to have clients such as yourself, please send your family and friends our way!Review from Kyle N
5 stars16/01/2024
***** is our go to furnace person of choice. Hes always prompt and professional and knows what the issue is within minutes of arriving.Lancelot Furnace Ltd. Response
16/01/2024
Thank you for using Lancelot Furnace ****! You and your wife are lovely to deal with and wed like to thank you for your continued business with us!Also thank you for your kind words :D
Customer Review Rating
Average of 26 Customer Reviews
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