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Business Profile

Cryptocurrency Exchange

NDAX Canada Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I request the ability to withdraw my crypto to be restored. I am not able to withdrawl crypto, and they have been unresponsive to me neither by phone, nor email, nor via their online chat.

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ndax is withholding funds that are mine. I transfered them money from my personal bank account. Then I tried to transfer those funds to a different crypto platform that I have an account with. ********************** refused to let me do that and are now holding my funds and will not release them to me.

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred money to this company, I wanted to try it decided wasnt for me . I had a 600$ balance to which I withdrew 300$ dec 4 *****, on the NDax account it shows it was transferred. But at my end I have not received any funds! There is still another 300$ balance but I dont dare withdraw *** it for they may lose it again . Ive sent picture my drivers license , I sent all my bank*** information includ*** photo of my account information, they keep ask*** me to send screenshots etcs which I have done they cannot seem to find where they sent my money ?! Very frustrat***, all I want dims my money back and close this account and to never have to deal with this company again !! This has been on go*** since December 4th with no avail! Please help if you can

  • Initial Complaint

    Date:10/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited ***** into my NDAX account on *** **** *** ** *** *** I tried to withdraw 50% (I am testing the process before I trust this exchange with more of my money). The first request I made was on hold and not processed. I contacted customer support on *** ***, and they told me it was a technical issue and to cancel the request and to re-submit a withdrawal request that day before 4pm EST and it would be processed. They claim customers will receive funds in 0-1 Business days, yet they did not process my withdrawal and funds are still on hold, and in NEW status. The response I got from customer support was to cxl again and re-submit, which did not work the first time. They are withholding my funds against their claims that customers receive 0-1 business day and that withdrawals are processed twice a day, I want my money off of this exchange now! They very quickly accepted my etransfer, but wont return my money in the same way they received it. I am waiting for a wire transfer they arent processing. **** ** ***** *** * ** **** ********* 

  • Initial Complaint

    Date:17/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a refund since the day I talked to *********************** on **** *** **** (date of transaction). I still have not received one for the****deposit. I changed my mind the same day he took my **** deposit. *********************** and his supervisor told me over the phone there was no problem to get a refund, but still would not give me one. The last time "***********************" told me he would refund my **** deposit was last ******** **** ** ***** He said I would receive the refund in ******************************** half an hour before to make sure I was home. Needless to say, I have not heard from him since. Since then I have just been receiving messages from someone who says he is ************************************* who will not answer any of my messages about where my refund is. I would like my **** refunded as I was told I would receive back on the first day I was in contact with this company on **** *** ***** Please refund my money.

    Customer Answer

    Date: 27/07/2023

    I still have not received my money back.

  • Initial Complaint

    Date:20/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband has a crypto currency acct with ********************** for around ****** dollars. He is now dying from cancer and we cannot access his acct even thou we have all passwords and information. They are not returning any calls - no one answers the phone in any department - so well I am stuck in the ********************************* hospital I feel they are just going to steal our money. We need help. Also emailed them and get generic emails back or they say the have tried to call although we have no missed calls on our phones. What do I do? I cant afford to lose this kind of money

  • Initial Complaint

    Date:31/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed money into an account with NDAX with the hopes of investing in cryptocurrency. I had read that they were one of the best platforms for this type of transaction. I place a total of ******** with them. I have since changed my mind and decided not to do this and therefore asked that the money be returned to my bank account with PC Financial. When I made the request for withdrawal the problems started. The first problem was that the bank number on my cheques was different from the number required. After many attempts and a few emails that issue was resolved. Another request was made to place the money back in the *** Account but keeps returning to NDAX. After 2 or 3 attempts I tried calling them, I constantly got an answering machine that asked for my info and promised a call back...a call back has never been made to me. Today I again contacted customer service via chat, I also demanded a "Human call me" and gave them one hour to do this. After many chat  sessions back and forth nothing has changed. I kept telling them how long they had before I would lodge complaints but no person has ever called and the issue remains unresolved. They still have my money. I will attach the email which has all the chats in it. ****** ** *** ********** ** ** **** ******* ******* *** ******** *********** ** ***

  • Initial Complaint

    Date:21/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. I'm ** and not very computer smart and I recently was ******* our of $2000 by a company in ******* called NDAX IO or just NDAX I CALLED THEM BECAUSE I WANTED OUT AND WASNT INTO HIS WAY OF TALKING TO ME WE STARTED TO TALK THEN I HUNG UP.He called right back at me I was frustrated and getting madder as his line started to make me wonder what it was? it turned out to be a ******* **** and he had my money.i called them 2 days later they identified themselves as NDAX.I could get ahold of someone I WAS IMMEDIATELY hung up on they blocked my number and I can't get through any way other than emails everyday asking for my money.they hav 4-6 different explanations as to why my money was gone.they don't play with peoples money or unauthorized trading.well they said I lost it all I am so confused by these people and feel terrible about myself and it's Christmas.** * ********* ** ********** *** **** **** ****** ** *****i have to pay it back.it was a loan I got.and they took it I feel stupid.and I'm willing to go homless and spend all my income on a civil suit with them cause I will they have a story for everyone. their reviews are controlled by them on their site and ther is no negative ones.their all here.i just want my money back thanks.

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NDAX i have been unable to contact or receive a response from this crypto exchange for more than a week.I am unable to access my money or account. The phone number has been busy for five days 24/7. no matter the time of day is a fast busy signal. No email response at all zero communication from them

  • Initial Complaint

    Date:02/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Start Sent money from *** Account Oct.23-2022 ******* via Interac.Accepted into Ndax.Converted it to Erthium bitcoin tried to transfer to another wallet address unsuccessfully Converted money back to ******** Oct25 Tried to send back to bank Oct.27-2022 Oct. 27-2022 Asked to get my money released.Asked everyday since no success.

NDAX Canada Inc. is NOT a BBB Accredited Business.

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